Manufacturing, Engineering and Related Services SETA (MerSETA) – Call Centre Agent

The merSETA is the Manufacturing, Engineering and Related Services Education
and Training Authority established through the Skills Development Act. This SETA
encompasses the metal and engineering, auto manufacturing, motor retail, tyre
manufacturing and plastics industries.
We have an excellent opportunity for the following professional to enhance our Client Services
TEMP: Call Centre Agent (B5)
Salary: 22 598.08 p.m.
Head office
Duties include:
 Receive log and process telephone, email and fax queries with regards to the
Skills Development Legislation and processes and procedure from clients and
 Provide accurate and timeous information to clients within the prescribed
timeframes as outlined in the merSETA quality management system.
 Assist clients with their specific queries within the performance standards.
 Receive and log queries on all merSETA related processes, issues and direct
the caller to the appropriate person/division for assistance, if applicable.
 Ensure a high level quality service to clients and stakeholders.
 Follow up on client calls, regarding outstanding details, forms etc.
 Ensure the merSETA database is up to date and reflects correct details at all
 Provide exceptional customer service and a high level of responsibility and
Qualities, experience, knowledge and skills required:
 Matric / Grade 12
 Call Centre Certificate will be an additional advantage.
 At least 2 years working experience in a Call/Contact Centre
 Computer literacy with a solid knowledge of Excel, MS Word and Outlook.
 Attention to detail.
 Problem solving.
 Time management and clerical skills.
 High level of written and verbal communication.
 Knowledge of office, administration processes, procedures and practices.
 Knowledge of Skills Development Act.

The merSETA is an equal opportunity employer; however, preference will be given to affirmative action
candidates. People with disabilities are encouraged to apply. Please submit a detailed CV,
qualifications, application form and motivational letter to:
Only shortlisted candidates will be contacted. Internal applicants will be shortlisted only if they
meet all the requirements. Should you not be contacted within 21 days after the closing date, please
know that your application was not successful. The MERSETA reserves the right to not make an
appointment. Please refer to merSETA website for more information,
CLOSING DATE: 10 July 2020