Mango: Customer Service Administrator X10

Mango: Customer Service Administrator X10
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Mango: Customer Service Administrator X10


Reference Number



Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.


Essential Skills:

  • Attention to detail.
  • Demonstrate ability to achieve in a target-focused environment.
  • Ability to multitask, work to tight deadlines, and possess good analytical skills.
  • Experience in prioritizing workloads.
  • Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
  • Maturity to deal with difficult situations with a smile and empathy.
  • The ability to work under pressure within busy times yet still provide exceptional service.


Min Entry Level Experience:

  • Customer Service: 1 year
  • Experience working with UK/USA clients
  • Contact Centre Experience: 1 year
  • Experience working in a KPA/Target driven environment
  • No Criminal Record


  • Matric

Key Roles/Duties:

  • Answering a variety of incoming calls promptly, delivering a professional and efficient service
  • The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
  • Performing administrative functions associated with booking appointments and dealing with and resolving queries.
  • Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
  • Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
  • Re-arrange patient appointments within set KPIs/SLAs
  • To provide non-clinical advice about clinic appointments and preparation
  • To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
  • Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

Benefits and perks:

  • Salary R8000
  • Commission up to R2000
  • Shift allowance R500
  • Medical Insurance after 3 months
  • YouAssist Emergency Benefits
  • Learnify- over 70 online courses

Working Hours:

  • Rotational shifts between Monday – Sunday
  • 9 am-6 pm/10 am -7 pm (Depending on daylight saving)
  • 1 late shift every 6 weeks

Work Level


Job Type



Market Related

EE Position



Western Cape


Apply Now

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