CALL CENTRE INTERNSHIPS X 4
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads
The Organisation requires the services of qualified individuals within its Head Office for the following position: –
THIS IS AN EXTERNAL ADVERTISEMENT
CALL CENTRE INTERNSHIPS X 4
12112021CCI
LOCATION: Centurion
CLOSING DATE & TIME: 11/23/2021 11:55 PM
Purpose of the Internship: The Organization is committed to youth skills development by providing unemployed graduates with an opportunity to gain work experience. Applications are invited for an internship from unemployed graduates between the age of 18 and 35. The internship program will run for a period of eighteen (18) months.
Work based exposure may include the following:
Various sections of the Call Centre department such as:
- Quality assurance
- Inbound / Outbound
- Administration
Work based exposure may include the following - Attending to Call Centre inbound and outbound calls when requested to assist
- Assisting with collating stats for quarterly reviews and compiling spread sheets
- Going through return to work forms and identify trends for correction with employee concerned via their supervisor / manager
- Updating and collating Call Centre attendance registers daily and compiling monthly attendance registers
- Assisting with daily workforce planning and scheduling with Team supervisors
- Assisting in compiling weekly QA feedbacks, reports and assesments with QA Lead
- Attending QA Calibration sessions with QA team for exposure and training
- Attending to reception and switchboard
- Attending to customer services email inbox
- Updating and maintaining the filing systems on a daily basis, archiving files as appropriate, e.g. disciplinary/grievance records and training records with the department’s PA
Qualifications and Experience
Certified Grade 12/ NQF 5 Call Centre certificate / Business diploma NQF 6 being an added advantage. - Certified copy of your ID
- Certified copy of Academic transcript
- Your CV and motivational letter
Technical and behavioral competencies required
The successful candidate will be required to display the following competencies in this role: - Written and verbal communication skills
- Interpersonal skills
- Detail orientation
- Desire and potential to learn
- Self-motivated
- Basic computer skills
- Prioritize tasks as needed
Remuneration
The interns will be awarded a monthly stipend.
Closing date: 23 November 2021
NB: Applications can be forwarded to the following mail address: Lebom.recruitment@raf.co.za
No hand delivered applications will be accepted.
INSTRUCTION TO PROSPECTIVE APPLICANTS
1. Indicate the reference number for the Internship you are applying for on the subject line.
2. Submit a short CV and a motivational letter as to why your application should be considered with a maximum of 3 pages, applications with no academic transcript will not be considered.
3. Applicants must be unemployed, was never employed in the field of the post and never participated in an internship programme in the relevant field of the post previously
4. The applicant must not have previously served as intern before.
5. Should it be found that the applicant previously served as an intern and did not disclose that info and it is discovered later, the applicant will be disqualified.
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan
Please note that the prospective employees will be subjected to security vetting
NB: Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
NB! ONLY THE FIRST 300 CV’S WILL BE CONSIDERED FOR THIS POSITION.
CALL CENTRE INTERNSHIPS X 4
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