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Receptionist Vacancy x3 at Netcare
Netcare
Role profile
Role title Receptionist
Division Akeso
Location Akeso Alberton Clinic
Reporting structure Admin and Finance Manager
Role summary
The Receptionist is responsible for answering phones, receiving and directing visitors, booking consulting rooms,
assist with admissions and assist with ad-hoc administrative functions as required.
Key work output and accountabilities
Operational Excellence
Co-ordination of diaries for various professionals.
Room bookings and co-ordination.
Assist with taking of payments.
Accurate liaison with nursing department regarding patient matters.
Ensure seamless patient flow to practitioners.
Answer telephone calls.
Assist with general administration duties.
Direct the public to correct areas in the clinic.
Provide information regarding programmes and services at the clinic.
Deal with admissions, walk-in queries and pre-authorisations.
Must be willing to work evening shifts, weekend shifts and public holiday shifts.
Closing date: 25.04.2024
Knowledge
Computer Literacy
Non Managerial/ Specialist Skills
Customer Focus and Service
Delivery
The capacity to identify and respond to the needs of *internal and external
customers.
*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
Values and behaviours
Netcare values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of
our people and our partners in everything we do. We care about truth in all
our actions. We are passionate about quality care and professional
excellence.
Care – The basis of our business. The professional, ethical patient care
and services we offer at every level of the organization.
Truth – The crucial element in building relationships that work.
Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals.
A commitment to care with the qualities of respect and understanding.
Compassion – We engage everyone with compassion and respond with
acts of compassion in all interactions with our patients and their families.
Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
The Netcare way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours, which you will be
accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well-groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always engage to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to strengthen inclusivity and belonging.
Application process
Netcare is an equal opportunity employer.
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
alb.recruitment@akeso.co.za
Please note:
Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are
encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
The terms and conditions of employment relating to the function you have applied for will be based on those in the Division within which you will be employed.
If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being processed for possible recruitment and selection purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
If your application is not successful, we will retain your CV and other information provided on our electronic system for 12 months. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information.
Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful.
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