Netcare is hiring Receptionist

Netcare is hiring Receptionist

Receptionist (main/casualty/radiotherapy)

End Date: October 31, 2025

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Job Profile Summary:

The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the hospital.

The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders.

DISRUPTIVE INNOVATION

Patient admissions, confidentiality, and financial risk management

• Admitting patients into the Hospital which includes Pre-Admissions in a timely, professional manner,
• Accurate recording of patient information into the system,
• Validation of the information received in the admission of the patient,
• With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed,
• Obtain and appropriately store all the necessary documentation if not done online ie Netcare MobileApp or MNO,
• Ensure all payments or letters of guarantee are received prior to admission,
• Obtain and follow up on authorisations required for patient admission,
• Obtain signatures on the relevant documentation / Terms and Conditions explained if not done online ie Netcare MobileApp or MNO,
• Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.

Collection of payments

• Receive payments in the form of cash and credit cards
• Generate accurate receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment
• Drop all money received into the drop safe
• Balancing and reconciliation of payments
• Management of the petty cash float

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General Inquiries and query resolution

• Attending to general inquiries and assisting in the resolution thereof in a professional manner
• Create a welcoming atmosphere by greeting visitors and patients.
• Directing visitors, patients, and external stakeholders as and when required
• Assist with any ad hoc duties assigned by Management.
• Fulfil switchboard duties as needed.
• Maintain and sustain effective working relationships with all internal and external stakeholders.

Policies and Standard Operating Procedures

• Awareness of all relevant policies and standard operating procedures
• Adherence to all of these policies and standard operating procedures
• Adherence to internal control frameworks and quality standards
• Reporting of any known transgression to these policies and standard operating procedures to your line manager

TRANSFORMATION OF OUR SOCIETY

Stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.

Teamwork

• Actively participate as a member of a team to achieve goals

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Essential

• Grade 12 or equivalent NQF Level 4 Qualification.
• Computer proficiency

WORK EXPERIENCE

Preferred

• Previous experience in a hospital environment.
• SAP ISH Experience
• Experience in a customer service role

KNOWLEDGE

Essential

• Competency in data entry, verbal communication, and customer service.
• Exceptional Interpersonal communication skills

Preferred

• Knowledge of medical aid scale of benefits

Join the team that providing the best and safest care.

Apply