Join the Tenacity Financial Services Learnership Programme 2024

Join the Tenacity Financial Services Learnership Programme 2024

LEARNERSHIP PROGRAMME: COLLECTIONS (NORTHERN SUBURBS (CAPE))

Reference Number

00000

Description

Are you currently unemployed, between the ages of 18 – 34 years and want to be part of the Tenacity team?

Grab this opportunity where you will be given the chance to study and work AT THE SAME TIME! We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Collections team to obtain a nationally recognised qualification in Debt Recovery.

In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.

Preference will be given to Employment Equity & Disabled candidates in line with the Tenacity’s transformation targets.

Call Centre Learners will be required to:

• Attend the required training interventions and successfully complete the competency assessments.
• Meet all the requirements for the successful completion of the Call Centre Operations certificate
• Submit a Portfolio of Evidence
• Be an active and contributing member of the Customer Services team, by servicing our customers

Key responsibilities of the role:

• Resolve and action Collections queries via telephone to meet the Collections objectives of the business
• Rehabilitate accounts in an efficient and professional manner
• Achieve great customer experience and satisfaction at all times
• From time to time, action any ad-hoc instruction by the team leaders

Requirements

Skills, Abilities and Job Related Knowledge:

• Strong problem solving and negotiation Skills
• Customer service orientated
• Accuracy and attention to detail
• Numeracy
• Literacy
• Highly motivated and high energy levels
• Computer Literacy
• Ability to work independently as well as to display teamwork
• Self-monitoring, personal time/management & self-discipline
• Learning agility & adaptability
• Take ownership of tasks and targets

To apply for this opportunity you  will need the following:

• Matric / Grade 12 with a minimum
• Be unemployed (this should preferably be your first job)
• A positive attitude
• Commitment to spending 12 months on the learnership programme with Tenacity
• A strong work ethic
• Ability to work shifts / weekends
• Should not be currently studying – full/part time

Work Level

Skilled

Job Type

Contract

Salary

Market Related

Duration

1 – 2 Years

EE Position

No

Location

Northern Suburbs (Cape)

Apply now