Front Desk Administrator: Hyde Park & Ocean Villla

Details

Location:

Durban, ZA

Date: 8 Jun 2023

Reference:

Job Title

Receptionist – Holsboer Vacations

Location

Umhlanga, KwaZulu Natal

Team

Holsboer Vacations: Hyde Park

Report to

General Manager

Job Family

Administration, Operations and Facilities

Career Stream

Admin, Transact Processing and Production

Leadership Pipeline

Manage Self: Operational

Purpose

The Receptionist is responsible for providing a friendly, welcoming and efficient service to all guests, in line with the property’s vision and values on guest satisfaction. The main purposes of the reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the front desk and assist the Hospitality Manager to maintain a smooth room bookings service.

Job Responsibilities

Ensure the smooth operation of all the activities of the front office
Monitor and review the checklist of all the arrivals and departures
Handle booking and reservation duties
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints
Complete and maintain any incident reports, daily activity reports or other reports requested by management
Ensure the highest service standards for all guests and visitors, dealing with them with high patience, diplomacy and tact
Verify the credit cards for authorization and handle all cash and charge postings
Receive and respond to and action the telephone calls and emails
Provide overall assistance to the resort managers
Operate as relief management whilst Resort Manager is on leave and may be required to stay on the property during this time
Conduct unit inspections pre guest arrival

People Specification

Qualifications

Matric / Grade 12 / National Senior Certificate essential
Relevant hospitality diploma or equivalent preferred

Minimum Experience Level

2 – 5 years relevant experience

Technical Skills and Competencies

Experienced with working with hospitality-based Property Management Systems (PMS)
Experienced with working with Booking.com portal
Skilled at preparing reports pertaining to rooms and revenue generated
Maintain effective working professional relationship with the associates
Excellent organization skills, effective communication skills, ability to function well in pressure situations
Attention to detail and accuracy
Telephone skills and etiquette
ability to multitask and prioritize
Effective verbal and written communication skills

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Please contact the Nedbank Recruiting Team at +27 860 555 566

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Front Desk Administrator – Nedbank