Client Information Clerk (2)

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Job Details

Department of Health

Client Information Clerk

Requirements :

Grade 12. Switchboard or Call Centre certificate. 1-3 experience in switchboard or call centre will be an added advantage. Computer literacy (Ms Word, Excel and PowerPoint) certificate. Sound knowledge on customer care service in the switchboard or call centre. Good verbal and written communication skills. Ability to work in a team. Ability to work under pressure in a changing environment. Good telephone etiquette. Must be self-motivated. Knowledge and application of the Batho Pele Principles. Applicant must be prepared to work Shift. Ability to handle information confidentially.

Duties :

Screen, transfer calls and handle telephonic enquiries from internal and external clients. Ensure the effective flow of information both internal and external. Maintenance of a user-friendly office. Be willing to undergo continuous training and development programmes. Attend trainings as approved by the supervisor. Be willing to relieve colleagues as need arises and maintain a good relationship with other disciplines. Identify and report telephone faults and notify other staff members about faulty extensions and telephones. Record keeping of all dialled and received numbers, ensure electronic and manual filling of call roasters and important documents. Ensure that daily Dr’s call roaster is updated, distributed and emailed to other hospitals. Report technical problems to supervisor.

Notes :

NB: CLOSING TIME WILL BE 12H00 ON THE CLOSING DATE. The Provincial Government of Gauteng is committed to the achievement and maintenance of diversity in employment, especially of race, gender and disability. Applications must be submitted on a new updated Z83 form obtainable from any Public Service Department or from the website and must be completed in full, failure to do so will result in your application being not considered. Recently certified copies of qualifications, ID copy and a CV must be attached. The specific reference must be quoted.Applications can be delivered to: Dr. George Mukhari Academic Hospital, 3111 Setlogelo Drive, Ga-Rankuwa, 0208 Nurses Home Block 13(HR Registry) or posted to: Dr. George Mukhari Academic Hospital, Private Bag X422, Pretoria 0001 or Apply online at www.gautengonline.gov.za.It is legislative requirement that all newly appointed staff members are subjected to Personnel Suitability Check(PSC)- Verification, upon appointment within the department. This verification processes entails reference checks, identityverification, qualificationverification, criminal records checks.Succesful candidates will be subjected to OHS medical surveillance as required by HBA regulations within OHS Act 85 of 1993.

Employer : Department of Health

Location : Dr George Mukhari Academic Hospital

Closing Date : 10-11-2021

Criteria Questions
Do you have Grade 12 ?
Do you have computer literacy certificate?
Do you have Switchboard or Call Center certificate?

Please Notes :

Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.