Administrator – Temp at Momentum Health Solutions
Administrator – Temp
Details
Closing Date
2024/12/11
Reference Number
MMH241202-3
Job Title Administrator – Temp
Position Type Temporary
Role Family Administration
Cluster Health Solutions
Remote Opportunity None of the time
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Centurion
Introduction
Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Compile membership packs, print membership cards, scan documents and route correspondence to various departments
Requirements
Grade 12 (Matric)
Min 2 – 3 years of health administration experience
Computer literate (Excel proficient)
Minimum of 2-3 years of client service experience
Good understanding of the industry would be an advantage
Knowledge of Momentum product offerings would be an advantage
Knowledge of Oracle system would be an advantage
Duties & Responsibilities
Membership packs, membership cards and routing correspondence to the relevant departments
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Compile membership packs
Re-print membership cards
Scan documents for retrieval by the Department
Route correspondence to various Departments
Indexing of documentation
Stock control and stats keeping
Ensure that all returned mail is dealt with according to the returned mail process
Any other ad hoc functions that may be required from time to time
Engage with clients in a client centric manner
Build and maintain relationships with clients and internal and external stakeholders
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Self-management and teamwork
Adhere to policies and procedures and take corrective action where necessary while maintaining quality
Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively
Develop and maintain productive and collaborative working relationships with peers and stakeholders
Positively influence and participate in change initiatives
Continuously develop own expertise in terms of professional, industry and legislation knowledge
Contribute to continuous innovation through the development, sharing and implementation of new ideas
Take ownership for driving career development
Contribute to financial controls and planning
Identify opportunities to enhance cost effectiveness and increase operational efficiency
Manage financial and other company resources under your control with due respect
Provide input into the risk identification processes and communicate recommendations in the appropriate forum
Competencies
High level of Accuracy and Attention to detail
Excellent time management skills
Excellent self-management skills
Good writing and communication skills
Good interpersonal skills
The willingness and capacity to adjust to change while remaining effective and task focused
Ability to ensure that customers and their needs are the primary focus
Developing and sustaining productive customer relationships
The ability to execute a variety of functions within a pressurized environment
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