Ward Administrator at Netcare Rehabilitation Hospital

Netcare Rehabilitation Hospital

ROLE PROFILE
Role title Ward Administrator – Hope ward
Division Hospital Division
Location Netcare Rehabilitation Hospital
Reporting structure Unit Manager
Closing date 23 April 2024

ROLE SUMMARY
The incumbent will be responsible for the co-ordination of all secretarial and administration work in the ward.The Ward Administrator is also responsible for receiving all new patients, visitors, and doctors in the ward and to make them feel welcome.
The incumbent is further responsible for assisting in maintaining stock levels in the ward and should
work closely with the allocated stock controller.
The incumbent will further be required to assist the ward staff and the Unit Manager with assigned duties.

KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Telephone Etiquette • Answers the telephone in a friendly and professional manner.

Takes messages for staff, patients and doctors.
Bed Bookings • Document bookings from the Bed Booking Clerks and allocate beds to new
patients in the ward.

Admit the patient into the ward.

Ensure all new admissions are on the patients name board with the time
and date of theatre.
Admissions • Welcome the patient.

Accompany the patient to his/her room.
Printed copies of this document are uncontrolled and must be destroyed after use

Ensure the patient receives a ward information form.

Place patient stickers in the Ward Admission Register.

Clinical work station must be accurate-check that the patient is in the
correct room and bed.
Transfers • Ensure suitable arrangements are made with the ward that patient is
being transferred to or from.

Ensure the transfer form has been completed by the relevant nurse and
filed in the patients file.

Inform and confirm the relevant nursing staff about the transfer
arrangement.

Ensure the doctor and the patients families are informed of the transfer.

Ensure ward transfer are done timeously on SAP.
Discharges • Inform the patients’ family of discharge when requested.

Ensure the patient has an opportunity to complete the patient
experience survey on iPAD.

Ensure the patient is discharged timeously on SAP.

Ensure discharge files are accurately completed and sent to billings.

Assist Nursing Staff to make follow up appointments for the discharged
patient.
Ward Staff Administration • Assist with staff shift planning in the ward if required.

Schedule nursing staff hours on Kronos system. Assist with editing of time
cards on Kronos.

Complete and update “Monthly Register” for learners.

Ensure that the nursing staff are informed of new memorandums
distributed by the business.

Transcribe off duties to staff allocation book.

Take minutes of staff meetings.
Stock Control • Assist the Unit manager with stock related issues.

Capture manual charge sheets when required.
Printed copies of this document are uncontrolled and must be destroyed after use

Assist with management of stock in the absence of a Stock Controller.

Work closely with the allocated stock controller to ensure optimum stock
levels.

Ensure stock levels are at the required levels (stationery and ward stock).
General Tasks • Maintain excellent customer care with all ward stakeholders.

Capture required data onto SAP.

Ensure patient name board is kept updated.

Do daily hospitality rounds in unit.

Do daily FAD rounds in unit and provide feedback to Unit Manager.

Ensure the delivery of flowers to patients.

Complete job cards. Log job cards timeously and follow up on completion.

Ensure that the nurse’s station & ward reception area is neat and tidy at
all times.

Ensure that patient statistics are captured.

Update Blue Bird daily.

Assist with linen control.
GROWING WITH PASSIONATE PEOPLE
Personal and professional
development

Assume responsibility for own personal and professional development.

Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE
EDUCATION

Essential Grade 12 or equivalent NQF Level 4 Qualification

Preferred Business Administration and / or Secretarial Qualification

WORK EXPERIENCE

Essential 2-3 years’ experience in administration position
Printed copies of this document are uncontrolled and must be destroyed after use

KNOWLEDGE

Essential Computer literate

Preferred Knowledge of SAP IS-H is advantageous

NON MANAGERIAL/ SPECIALIST SKILLS

Coaching Others* The capacity to recognise development areas in others and support them
to facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.

Performance Development* The ability to evaluate and develop different levels of capacity within a team
to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and
taking responsibility for results.

Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time
frame.
Customer Focus and Service
Delivery

The capacity to identify and respond to the needs of *internal and external
customers.
*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to
Change
Capable of supporting and advocating change initiatives and managing own
reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.

Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Printed copies of this document are uncontrolled and must be destroyed after use
Technical Knowledge The capacity to perform a technical function to required standards.

VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our
patients and all members of the Netcare family. We care about the
participation of our people and our partners in everything we do. We care
about truth in all our actions. We are passionate about quality care and
professional excellence.

Care – The basis of our business. The professional, ethical patient care
and services we offer at every level of the organisation.

Truth – The crucial element in building relationships that work. Open
communication with honesty and integrity is essential.

Dignity – An acknowledgement of the uniqueness of individuals. A
commitment to care with the qualities of respect and understanding.

Passion – The creative, passionate and innovative drive to do things
better than before. To develop and implement successful healthcare
solutions for all.

Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to
communicate.

The Netcare Way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours which you will be
accountable to uphold:

I always greet everyone to show my respect.

I always wear my name badge to show my identity.

I am always well groomed to show my dignity.

I always practise proper hand hygiene to show my care.

I always seek consent to show my compassion.

I always say thank you to show my appreciation.

I always embrace diversity to show I am not a racist.

APPLICATION PROCESS
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of
people with disabilities.
Printed copies of this document are uncontrolled and must be destroyed after use

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
rehabrecruitment@netcare.co.za
Please use Reference: REH-WA-3108 in the subject line.

Please note:

Please note that reference checks for internal applicants will be conducted with the current and past
Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are
therefore encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.

In the event of a candidate having any disability that may impair the individual’s ability to perform the job
function, the candidate must kindly inform the employer so that an assessment for reasonable
accommodation can be made.

By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that your
information will be processed for recruitment purposes only or for such purposes relating to assessing the
establishment of an employment relationship with yourself, and this will be done in accordance with the
applicable data protection and privacy legislation. We confirm that such information will not be used for
any other purpose without obtaining your prior consent.

If your application is not successful, we retain your CV and other information provided for a period of
6 months after which it will be destroyed in a secure manner. If you object to your information being used
in accordance with the aforementioned clauses, please indicate your objection and we will immediately
destroy your personal information in a secure manner.