Telemarketing Agent x30- homechoice

Telemarketing Agent- homechoice (Southern Suburbs (Cape))

Reference Number

HCH-2647

Description

What you will love doing in this role

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

Requirements

What you’ll need to do this role

• Matric / Grade 12 (Required)
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
• Must be computer literate (Email, Internet, Word, and Excel)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

Benefits

• Basic + uncapped commission
• Spectacular incentive drives
• Creative agile work environment
• Provident fund
• Café and lounge area
• Staff restaurant with a variety of healthy meal options

Hours of and place of work

• Early shift
  • Monday to Thursday – 08h:00 – 17h:00
  • Friday – 08h:00- 15h:00
  • 2 Saturdays per month 09h:00 – 13h:30
  • Based in Wynberg
• Late shift
  • Monday to Thursday – 09h:30 – 19h:00
  • Friday 08h:00 – 15h:00
  • No Saturdays
  • Transport provided for late shifts in surrounding areas 
  • Based in Wynberg

Behaviours we love

• Wow my customer
  • Walk in my customers’ shoes
  • Deliver on my promises
  • Deliver insight-led solutions my customers need
• Treat the business as my own
  • Take accountability
  • Be curious, creative & explore opportunities
  • Do it right & at the right time
• Play as a team
  • Be helpful
  • Be inclusive
  • Find the fun

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Southern Suburbs (Cape)