South African Post Office Limited – Service Delivery Specialist


INTERNAL AND EXTERNAL

Job Title Service Delivery Specialist (C5)
(Position based in Head Office: Pretoria)
Reports to Head: Business Services Management
Summation The person in this position will give support to the Change and Release manager as well as the IT Service Delivery
Manager. He/she will be working on incidents, requests, changes and problems.


Key
Responsibiliti
es

To do administrative tasks on Change and release
management as well as support the IT Service Delivery
Manager
Change Management
• Plan and attend weekly CAB/change Meetings
• Analyse change forms and prepare agenda for CAB
• Prepare minutes of CAB Meetings
• Keep track of all change documents
• Follow up on changes
• Communicate all changes to affected staff
Release Management
• Plan and attend weekly release meetings
• Follow up on everything under testing
• Ensure the process is followed
• Follow up on tasks
IT Service Delivery
• Engage with service providers in case of reported
incidents
• Follow up on incidents escalated internally
• Ensure that service providers adhere to the signed
contracts
• Ensure SLAs are met
All the above roles interface with:
• Business
• Service Providers
• Users
• Change Management
• Problem Management
• Incident Management
• Release management
• IT Production Services
• IT Applications support
• Project teams
Minimum

Requirem
ents,
Skills &
Attributes

Contacts
Minimum Requirements
• Qualifications
:
ITIL V3 Foundation
Information Technology qualification
• Experience:
2 years’ experience in service management/ related field
Skills & Attributes
• Planning
• Organising
• Coordination
• Analytical
• Strong communication and presentation skills
• People Management
• Problem solving
• Report Writing
Demonstrated knowledge, experience and expertise in the following:
• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Delivery


The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity
and equity in employment, especially with regard to race, gender and disability. In compliance with the
banks employment equity plans, first preference will be given to candidates from designated groups.
Correspondence will be limited to short listed candidates only.


If you wish to apply, please forward your Curriculum Vitae (CV) to recruitmentLM@postbank.co.za.

Please
indicate in the subject line the position you are applying for. To view the full position specification, log on
to www.postbank.co.za and click on Careers.


Closing date: 14 December 2020
Position numbers: 60066140
Cost Centre: 50800

If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this
advertisement, please accept that your application has been unsuccessful.

The South African Postbank
SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time