Sanlam: Contact Centre Agent

Sanlam Corporate's Learnership Programme: Gain Practical Experience & Qualification
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Sanlam: Contact Centre Agent

Contact Centre Agent

Date: 02-May-2023

Location: Midrand, Gauteng, South Africa

Company: Sanlam Group

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

  • Effective servicing clients via telephone, mail and walk-in interactions with all retirement fundadministrative matters
  • Adhering to the implemented processes, policies and procedures and keeping to all Service LevelAgreements
  • Handling of general information requests from clients in a professional, effective and efficient manner
  • Nurture and build strong relationships with internal and external clients
  • Updating of member information accurately on system
  • Outbound dialing will be required dependent on project specific tasks
  • Support and contribute towards the Sanlam Digital Strategy 

Knowledge and skills

  • Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
  • Drive towards client services
  • Conceptual thinking skills with an ability to interpret business processes
  • Able to handle difficult clients and resolve client matters
  • Self-motivated with a strong focus on delivery
  • Positive, innovative, energetic and a strong team player
  • Able to work fast and accurate under pressure
  • Client focused with good interpersonal skills
  • Flexible and able to adapt to change
  • Diligence and attention to detail 

Qualifications and experience

  • Matric/Grade 12
  • Experience in a customer centric environment
  • Knowledge of Financial Services would be advantageous
  • Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
  • Competency in an African language 

Personal Attributes

Communicates effectively – Contributing independently

Action orientated – Contributing independently

Situational adaptability – Contributing independently

Optimises work processes – Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

Apply now 

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