Receptionist Vacancy at AgriSeta
PERMANENT
RECEPTIONIST
SALARY SCALE: PATERSON
R298 313.80 CTC
REF: AgriS0803/23
DESIGNATION Receptionist
REPORTING TO Assistant Manager: Marketing and Communications
DIVISION Corporate Services
OFFICE LOCATION Head Office (Pretoria)
JOB PURPOSE
To provide telephone services via Switchboard.
To serve as the Receptionist and Front Desk Services Officer.
ROLE CONTEXT
To provide administrative and stakeholder support services for
the organisation.
KEY PERFORMANCE AREAS
KEY PERFORMANCE
AREA FUNCTIONAL OUTPUTS / ACTIONS
Managing Switchboard
and Front Desk
(Customer Relationship
Management)
1.Switchboard Services:
Manage incoming calls and direct them to the relevant
employees or divisions.
Record messages and ensure that they reach the recipient/s
within one hour of the call.
Track the issues register at reception, which notes: challenges,
short comings, and stakeholder complaints, and similarly,
escalate urgent and immediate matters to the Head: Marketing
and communications.
- Front Desk / Reception services
Manage the organisation’s visitor register. Direct such visitors
and service providers according to AgriSETA’s guidelines and
protocols, which will be set by the Head: Marketing and
communications.
Ensure that the Front Office is presentable, and professionally
arranged (free of noise and loitering).
Administration • Capture and keep an accurate record of incoming and
outgoing documentation, such as parcels and documents.
Ensure safe keeping of the waybills and documents from
courier service providers.
Ensure tender documents are directed to the Tender Box as
and when published.
Manage and direct stakeholder documentation known as
portfolios of evidence.
AD HOC • Perform any other duties which may be assigned from time to
time.
Make recommendations for the smooth running and
continuous improvement of the Front Office and telephone
services.
PROVISION OF SERVICE
TO INTERNAL
EMPLOYEES AND
EXTERNAL
STAKEHOLDERS
Ensure that correct contact details are provided to
stakeholders, as requested.
Direct any calls to the relevant divisions and relay messages to
respective employees via email.
Report any emergencies to the relevant divisional executives
(or the Head: Marketing and communications) as and when
they occur.
Ensure that the Front Desk is always attended to during the
working hours from 08:00 until 16:30
MINIMUM
QUALIFICATIONS AND
EXPERIENCE
NQF Level 5 in relevant Qualification in Administration or
equivalent.
One (1) year of reception and switchboard management
experience.
Knowledge of Microsoft Outlook (for sending emails)
Knowledge of Microsoft applications (Excel, Word, PowerPoint
will be an advantage.
Fluent in English
JOB COMPETENCIES
AND SKILLS REQUIRED
Professionalism
Neat personal appearance
Telephone etiquette
Customer service
Good communication and articulation skills
Interpersonal Skills
Computer Literacy
Demonstrate ability to work well as part of a team
Time Management
Ability to work under pressure
Employment Period: Permanent
An updated CV with a cover letter (excluding certificates) should be forwarded to:
receptionist@agriseta.co.za
Closing date: 15 September 2023
Enquiries: BoitumeloM@agriseta.co.za
Note: Communication will be restricted to the shortlisted candidates. Should you not hear from
us in four (4) weeks after the closing date of this advertisement, consider your application
unsuccessful.
This advertisement has minimum requirements listed. Management reserves the right to use additional
relevant information as criteria for short-listing. AgriSETA is an equal opportunity.
Receptionist Vacancy at AgriSeta PDF doc
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