Postbank Customer Service Consultant x6
JOB TITLE : CUSTOMER SERVICE CONSULTANT X6
REPORTS TO : MANAGER CALL CENTRE
BUSINESS UNIT : OPERATIONS
LOCATION : BLOEMFONTEIN
POSITION STATUS : FIXED-TERM CONTRACT (12-MONTHS)
POSITION GRADE : C2
Purpose of the Job
Attend to customer queries and complaints for the Inbound Contact Centre. Assist customers telephonically and provide
good customer service.
Job Responsibilities
Attend to incoming calls from customer
Resolve queries and complaints
Ensure KPIS for call answering, call handling and call waiting times are managed
Provide professional and efficient customer service
Raise escalations and potential risks to customers and the company when identified
Qualifications and Experience
Grade 12
1 to 2 years’ customer service experience in an Inbound Contact Centre
Computer literacy (MS Office)
Knowledge and understanding of:
Excellent understanding of contact centre telephony systems
Fluent in English, additional languages an added advantage
Customer Service and TCF principles
Hands-on-approach to work
Skills and Attributes
Excellent customer service with the proven ability to handle call volumes and maintain service standards.
Effective and clear communication with strong verbal and writing skills.
Sound reasoning and thinking, problem solving and getting to the bottom of issues.
Works well under pressure and in busy and service driven environment
How to Apply
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to
RecruitmentSN@postbank.co.za
Please indicate in the subject line the position you are applying for. To view the full
position specification, log on to www.postbank.co.za and click on Careers.
Closing Date: 21 November 2025
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, we encourage and welcome applications from diverse groups from the South African Employee active population.
Correspondence will be limited to short-listed candidates only.
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
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