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Mango: Customer Service Administrator X10
CUSTOMER SERVICE ADMINISTRATOR (WESTERN CAPE)
Reference Number
MGOPML
Description
Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.
We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.
Requirements
Essential Skills:
- Attention to detail.
- Demonstrate ability to achieve in a target-focused environment.
- Ability to multitask, work to tight deadlines, and possess good analytical skills.
- Experience in prioritizing workloads.
- Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
- Maturity to deal with difficult situations with a smile and empathy.
- The ability to work under pressure within busy times yet still provide exceptional service.
Requirements:
Min Entry Level Experience:
- Customer Service: 1 year
- Experience working with UK/USA clients
- Contact Centre Experience: 1 year
- Experience working in a KPA/Target driven environment
- No Criminal Record
Qualifications:
- Matric
Key Roles/Duties:
- Answering a variety of incoming calls promptly, delivering a professional and efficient service
- The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
- Performing administrative functions associated with booking appointments and dealing with and resolving queries.
- Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
- Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
- Re-arrange patient appointments within set KPIs/SLAs
- To provide non-clinical advice about clinic appointments and preparation
- To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
- Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring
Benefits and perks:
- Salary R8000
- Commission up to R2000
- Shift allowance R500
- Medical Insurance after 3 months
- YouAssist Emergency Benefits
- Learnify- over 70 online courses
Working Hours:
- Rotational shifts between Monday – Sunday
- 9 am-6 pm/10 am -7 pm (Depending on daylight saving)
- 1 late shift every 6 weeks
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Western Cape
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