Johannesburg Social Housing Company – Call Centre Agent (x4)

The Johannesburg Social Housing Company SOC Limited (JOSHCO) mandate is to develop and manage affordable rental
housing for the lower market as an integral part of efforts to eradicate the housing backlog of the City of Johannesburg.

JOSHCO is a registered Social Housing Institution and is accredited by the Social Housing Regulatory Authority (SHRA).

JOSHCO invites suitably qualified and experienced persons to apply for the following vacant positions:

Position : Call Center Agent X4
Employment Status : Permanent
Department : Corporate Support

Purpose of the Job: – To provide telephonic, electronic and one-on-one advice/ service and assistance to customers. Build
and maintain relationships with all relevant stakeholders. Maintain and project a professional image representative of
JOSHCO’S values at all times

Responsibilities (but not limited to the following):
 Attract potential customers by answering product and service questions; suggesting information about other products
and services available.
 Maintains customer records by updating register on the Property management system
 Resolve incident/ complaints and queries or service problems by:
 clarifying the customer’s complaint;
 determining the cause of the problem;
 selecting and explaining the best solution to solve the problem;
 expediting correction or adjustment;
 Follow- up to ensure resolution.
 Record every interaction with customers and potential customers on system
 Collect customer information and assess customer needs.
 Prepare service reports by collecting and assess customer information.
 Contribute to team effort by accomplishing related results as needed.
 Providing high quality telephonic and remote support that will aid in the timeous resolution of incidents
 Complete other relevant duties as assigned by Management
 Supplying concise and accurate feedback
 Adhere to JOSHCO’s policies and processes
 Provide excellent customer service inclusive of ownership; excellent and continual communication to the relevant
departments and customer, prompt first responses and being responsive to the customer’s’ needs.

Minimum job Requirements Interested applicants must be in possession of:
 Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits

Directors: Mr. Theodore Dlamini (Chairperson), Mr. Victor Rambau (CEO & ED), Ms. Nontobeko Ndimande (CFO & ED), Mr. Moerane Maimane (NED),
Mr. Simphiwe Mhlongo (NED), Ms. Brenda Makhaya (NED), Ms. Grace Boikanyo (NED), Mr. Themba Mamba (NED), Mr. Xolani Dlwathi (NED),
Ms. Sibongile Bhengu (NED), Mr. J (NED), Ms. Xolisile Njapha (Company Secretary)

Registration Number: 2003/008/063/07
 A certificate in Call Centre/Reception or Office Administration
 At least 2 years’ experience in a Call Centre environment
 Experience in SAP property management module is highly advantageous
 Experience in social housing environment would be advantageous

Application Procedure:
Interested applicants are invited to apply by submitting their CV’s together with certified copies
of qualifications and ID to: quoting the position applying for.

Failure to submit the required documents will result in your application not being
considered. JOSHCO is an equal opportunity and affirmative action employer and all
appointments will be made in accordance with the Company’s Employment Equity Plan to promote its
representivity (race, gender and disability).

Correspondence will only be limited to shortlisted candidates and
applicants who have not been contacted within 6 weeks should consider their applications unsuccessful. JOSHCO
reserves the right not to make an appointment.

The Closing date for applications is 08 June 2020.