Eastern Cape Development Corporation: Helpdesk Administrator

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GRADE 10: R 227 808 – R 278 431 TOTAL COST TO COMPANY

The Helpdesk Administrator will report to the Senior Manager: IT. Provide first line support to staff on all company supported applications. Troubleshoot computer problems and determine source and advice on appropriate action. Log all helpdesk calls and escalate accordingly.


Key Performance Areas will encompass:

Investments / Special Projects / Development Projects

 Identify and solve all problems as quickly as possible, while reducing reliance on higher level;

 Provides front-line support to inbound requests;

 Conducts initial troubleshooting on a wide range of technology issues;

 Reduce actual incident volumes by taking action before they occur;

 Improve the quality and perceived quality of service;

 Escalates unresolved requests to higher tiers;

 Capture complete and accurate information for improving in-house applications instead of letting problems persist;

 Achieve end-to-end problem resolution automation and add value to help-desk.


 Matric, A+, Microsoft-certified desktop support technician and Network+ certifications;

 Three to five years of experience in a corporate IT environment;

 Must possess the following: o pleasant personality;

o neat and presentable; o customer service orientation;

o possess both verbal and communication abilities;

o ability to interact effectively with corporation personnel.

o Code 08 driver’s license.

This is a permanent contract of employment and the successful candidate will be subjected to signing of a performance contract and verification of qualification.

If you have not been contacted within (8) eight weeks after the closing date of the advertisement, please regard your application as unsuccessful.

In making these appointments, ECDC reserves the right to apply the principles enshrined in the Employment Equity Act, its policies and plans.

Please send your detailed CV to

Talent Consultant

Tel: 043 7045783

Fax: 0866829817

Email: humanresources@ecdc.co.za

Closing date: 19 February 2020

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