Discovery Health: Fast Track to Leadership Programme
Join the Fast Track to Leadership Programme at Discovery Health’s Call Center and become a human-centered leader in just 12-18 months. Apply now for this entry-level role starting on 18 Oct 2023.
Fast Track to Leadership Programme
Business Unit: Discovery Health
Function: Call Center / Contact Center
Date: 18 Oct 2023
Leadership Fast Track Programme
At Discovery, we strive to nurture a culture of human-centered leaders that lead from the heart with empathy.
Key Purpose
This programme has been designed to fast-track individuals that have a natural leadership style that fits the Discovers culture. The aim of this programme is to start in and entry level role and get fast-tracked through various departments. This will ensure a comprehensive understanding of the organization, and be ready for leadership within 12- 18 months.
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
Personal Attributes and skills
Qualifications and Experience
• Excellent verbal and written communication skills
• Detail and process orientated
• Self-motivated & optimistic
• Action/ solution focused Deadline driven
• Adaptable/ flexible
• Creative and innovative
• Customer centric
• Ability to motivate & coach others
• Ability to work independently and efficiently
• Ability to prioritise and time manage
• Ability to drive results
• Self-controlled
• People orientated
• Team player
• Available to work overtime when required
Essential:
• Matric (50% English & 50% Maths/Accounting)
• 1 year management / Supervisory experience
• Be willing to join a Team Leader mentorship programme
• Tertiary qualifications (Degree / National Diploma)
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.