DEPARTMENT OF HOME AFFAIRS: CIVIC SERVICES CLERK (X18 POSTS)

DEPARTMENT OF HOME AFFAIRS: CIVIC SERVICES CLERK (X18 POSTS)

DEPARTMENT OF HOME AFFAIRS
The DHA is a merit-based, equal opportunity and affirmative action employer. In line with its commitment
to promoting representivity, in the filling of entry-level positions preference may be given to locally based
candidates on grounds of affordability as well as to (unemployed) youth and the DHA’s interns and
learners who have successfully completed their respective skills development programmes. In the filling
of all posts, preference may be afforded to persons with disabilities, and in respect of SMS-level posts, to
women. Persons falling in these categories and who meet the post requirements are preferred.

CLOSING DATE : 26 June 2026

NOTE : The Department of Home Affairs (DHA) seeks to hire patriotic, professional,
passionate and talented individuals to form part of a new leadership team,
equipped with the right skills to facilitate the transformation of Home Affairs into
a digital-first, world-class organisation. If you are committed to delivering on
the Medium-Term Development Plan’s priorities through digital transformation,
ascribe to the Department’s shared value set, have what it takes to deliver on
the needs of DHA Clients with the highest levels of dignity, integrity and
innovation, and your credentials meet the requirements of any of the following
positions, kindly respond before the closing date.

The DHA complies with the
Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Applicants’
personal information will be used for recruitment purposes, retained where
required for audit, and safeguarded against unauthorised disclosure, except
where legally required. Submission of an application constitutes consent to
such processing. Applications: Applications must be submitted online at
https://erecruitment.dha.gov.za sent to the correct address specified at the
bottom of the posts, on or before the closing date, accompanied by a fully
completed Application for Employment Form (New Z83, effective from 1
January 2021), obtainable at www.dpsa.gov.za, citing the correct post number
and job title, and a comprehensive CV (citing the start and end date dd/mm/yy),
job title, duties performed and exit reason for each employment period to be
considered, as well as the details of at least two contactable employment
references (as recent as possible), regardless of online or manual submission.

All shortlisted candidates, including SMS, shall undertake two pre-entry
assessments. One will be a practical exercise to determine a candidate’s
suitability based on the post’s technical and generic requirements and the other
must be an integrity (ethical conduct) assessment. Shortlisted candidates will
also be required to submit a copy of their ID document, a valid driver’s license
(if specified as a job requirement), relevant educational qualifications / RPL
certificates / Academic Transcripts of completed qualifications, and Acting
letters as directed. Furthermore, applicants who possess (a) foreign
qualification(s), are required to submit the evaluated results of such
qualifications, as received from the South African Qualifications Authority
(SAQA); will be subjected to an interview, various relevant tests and
assessments, and employment suitability checks (credit, criminal, citizenship,
qualifications, and employment references including verification of exit
reasons, and conducting business with State). Once appointed, serving a
prescribed probation period and obtaining a security clearance appropriate to
the post will be required. Correspondence between the Department and
candidates will be limited to shortlisted candidates only.
OTHER POSTS

POST 19/24 : CIVIC SERVICES CLERK (X18 POSTS)
SALARY : R280 278 – R330 162 per annum (Level 06), (a basic salary)
CENTRE : Eastern Cape: Large Office: Lusikisiki Ref No: HRMC 30/26/8a (X1 Post)
Eastern Cape: Medium Office: Mqanduli Ref No: HRMC 30/26/8b (X1 Post)
Free State: Large Office: Bloemfontein Ref No: HRMC 30/26/8c (X1 Post)
Free State: Large Office: Phuthatditjhaba Ref No: HRMC 30/26/8d (X2 Posts)
Limpopo: PSP: Praktiseer Ref No: HRMC 30/26/8e (X1 Post)
Limpopo: Large Office: Mokopane Ref No: HRMC 30/26/8f (X1 Post)
Limpopo: Medium Office: Bela Bela Ref No: HRMC 30/26/8g (X1 Post)
Mpumalanga: PSP: Kabokweni Ref No: HRMC 30/26/8h (X1 Post)
Mpumalanga: PSP: Mbibane Ref No: HRMC 30/26/8i (X1 Post)
Northern Cape: Large Office: Kimberley Ref No: HRMC 30/26/8j (X1 Post)
Western Cape: Medium Office: Malmesbury Ref No: HRMC 30/26/8k (X1 Post)
Western Cape: Large Office: Paarl Ref No: HRMC 30/26/8l (X1 Post)
Western Cape: Medium Office: Worcester Ref No: HRMC 30/26/8m (X1 Post)
Western Cape: Medium Office: Wynberg Ref No: HRMC 30/26/8n (X4 Posts)

REQUIREMENTS : An undergraduate qualification in Public Management, Administration,
Operations, Business Management, Management or Administration, Law or
Social Science within these specified fields at NQF level 6 recognized by
SAQA. Basic understanding Public Service Regulatory Framework.
Knowledge of Civic Services Regulatory Frameworks, Knowledge of the Batho
Pele Principles. Knowledge of Fraud prevention. Knowledge of the
Constitution. Knowledge of the Departmental Regulations and Prescripts.
Willingness to travel and work extended hours. Required skills and
competencies: Interpersonal Skills. Client Orientation and Customer Focus.
Computer Literacy. Communication Skills (Written and Verbal). Telephone
etiquette. Analytical Skills. Professionalism. Compassion. Conscientious.
Patriotic, Honesty and Integrity.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Attend to enquiries and perform online verification. Greet
customers, and ensure that they receive a professional, warm and friendly
welcome. Provide customers with orientation and information on the services
required. Check status of the applicant (Fingerprint register on HANIS and
marital status), and conduct online verification and issue a ticket. Provide
advice and direction to relevant unit and ensure the highest customer service
standards. Operate in front and behind the pay barrier and the point of contact
for customers. Direct customers to relevant service departments in a timely
manner and with the highest customer service standards. Ensure that all the
customers waiting areas are maintained in the highest standards as per the
appearance, accessibility and demarcation. Ensures that the customer
receives the highest service standards in accordance with the departmental
values and vision statements. Monitor the records of all cases. Monitor the
influx of foreigners residing in the country with no legal documentation.
Implement incidental matters ensure that the identity of illegal foreigner who
are arrested, detained or convicted. Operate the live capture photo booth in the
office. Verify, validate and capture client information on system, administer
fingerprints, scan client supporting documents. Receive, scan and file smart
cards upon receipt. Process collections of ID smart cards to clients. Process
application of Identity Document, Registration of Birth, Marriages and Deaths,
Late Registrations. Rectifications and Amendments of particulars and issuing
of citizenship documents. Implement policies and procedures in line with the
approval Framework. Monitor individual resources (Physical).

ENQUIRIES : Eastern Cape: Mr L Jama Tel No: (043) 604 6417
Free State: Ms V Molefe Tel No: (051) 430 0378
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003
Limpopo: Mr J Kgole Tel No: (015) 287 2802
Mpumalanga: Ms N Dlangisa Tel No: (013) 752 2504
Western Cape: Mr M Pienaar Tel No: (021) 488 1409 / Tel No: (012) 488 1412

APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za or sent to the correct
address specified as follows:
Eastern Cape: Physical address: 11 Hargreaves Avenue, King William’s Town,
5600.
Free State: Physical Address: 41 Charlotte Maxeke Street, Bloemfontein,
9301.
Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699.
Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200.
Northern Cape: Physical Address: Quantum Leap Building, 69 Du Toitspan
Road, Kimberley, 8300