Department of Home Affairs – Administration Clerk (x10)

The National Development Plan (NDP) 2030 is a compass pointing South Africa in a new direction where poverty is eliminated and inequality is
reduced by 2030. This desired destination can be reached by enhancing the capacity of the State, and the Department of Home Affairs is
committed to delivering on this goal.

Enquiries: Ms F Kwape Tel No: 012 406 4258
Date Issued: 02 November 2020


The Department of Home Affairs is an equal opportunity and affirmative action employer. It is our intention to promote
representivity (race, gender, disability) through the filling of positions.

We are looking for committed, passionate and talented individuals to form part of a new leadership team, equipped with
the right skills to deliver a modern world-class service. If you committed on delivering on the National Development
Plan’s (NDP’s) priorities, ascribe the Department’s shared value set, have what it takes to serve the needs of South
Africa’s citizens, residents and visitors – and your credentials meet the requirements of any of the following positions –
kindly respond before the closing date.

13 November 2020
APPLICATIONS : Applications must be –
 sent to the correct address specified at the bottom of each position, on or before the closing date;
 submitted on the Application for Employment Form (Z.83), obtainable at;
 accompanied by a comprehensive CV, citing the start and end date (dd/mm/yr) of each employment period to be
considered, including the details of at least two contactable employment references (as recent as possible);
 accompanied by a copy of the Applicant’s ID, valid driver’s license where applicable and relevant educational
qualifications. Applicants who possess (a) foreign qualification(s), must also submit the evaluated results of such
qualifications, as received from the South African Qualifications Authority (SAQA); and

 Shortlisted Candidates for posts on Salary Level 9 and above will be subjected to technical test(s) (which test Candidates’
demonstrated professional and technical competency against the job requirements and duties).
 All Candidates on Salary Level 11 and above will furthermore undergo a competency assessment, (which tests the
Candidates’ demonstrated proficiency in the professional dimensions attached to the level of the post).
 For lower level posts, preference may be given to locally based candidates on grounds of affordability.
 Employment suitability checks (credit, criminal, citizenship, employment references and qualification verifications)
 All Candidates applying for SMS posts (Salary Level 13 and above), will be required to complete the online “Pre-entry
Certificate to Senior Management Services” course. The course is available at the National School of Government (NSG),
under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: . Candidates wishing to be considered for
appointment, are encouraged to enrol for this course immediately.

A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of
competitive benefits are offered.

CENTRE : Eastern Cape: Large Office: Queenstown (2 Post)
REF NO : HRMC 49/20/7a
CENTRE : Gauteng: Large Office: Akasia (1 Post)
REF NO : HRMC 49/20/7b
CENTRE : Gauteng: Medium Office: Boksburg (1 Post)
REF NO : HRMC 49/20/7c
CENTRE : Gauteng: Medium Office: Springs (2 Posts)
REF NO : HRMC 49/20/7d
CENTRE : Mpumalanga: Large Office: Nelspruit (2 Posts)
REF NO : HRMC 49/20/7e
CENTRE : North West: Large Office: Mmabatho (1 Post)
REF NO : HRMC 49/20/7f
CENTRE : North West: Medium Office: Wolmaranstad (1 Post)
REF NO : HRMC 49/20/7g

REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognised by SAQA • A higher Certificate in
Public Management or Business Administration • Knowledge of finger print verification •
Completion of a CADET or Internship Programme within the Department of Home Affairs
will be an added advantage • Basic understanding of fingerprint taking • Computer literacy
• Knowledge of Civic Services Regulatory Framework • Knowledge of the Departmental
Regulations and Prescripts • Interpersonal skills • Client orientation and customer focus •
Verbal and written communication skills • Telephone etiquette • A valid drivers’ license
and willingness to travel.

DUTIES : The successful candidate will be responsible for, amongst others, the following specific
• Greet and walk in customers, and ensure that they receive a professional, warm and
friendly welcome • Provide customers with orientation and information on the services
required • Check status of applicant (Fingerprints register on HANIS and marital status),
and conduct online verification and issue a ticket • Provide advice and direction to
relevant departments and ensure the highest customer service standards • Operate in
front and behind the pay barrier and be the first point of contact for customers • Direct
customers to relevant service departments in a timely manner and with the highest
customer service standards • Ensure that the customer waiting areas are maintained in
the highest standards as per the appearance, accessibility and demarcation • Ensure that
the customer receives the highest service standards in accordance with the departmental
values and vision statements • Monitor the live capture photo booth in the department •
Capture digital photograph of the applicant • Capture digital signature of the applicant with
the prescribed equipment • Search for an applicant using the information from BQMS •
Add comment on the information received from the BQMS • Request over–ride
exceptions on biometrics • Clear the search criteria in the search screen after use • Verify
and validate client information on system, fingerprint, scan client supporting document on
line • Examine processed finger prints and evaluate their validity for entry into the
automated fingerprint identification system • Prepare prints through photographic
enlargements, photographic reduction and computer scanning for digital computer entry •
Improve the quality and integrity of digitized computer images through enhancement or
the deletion of fingerprint details prior to the initiation of computer searches for verification
• Perform online verification of fingerprints with lists of customer prints received from the
system or with fingerprints taken on site by an official to attempt a positive identification •
Authenticate Application • Verify applicant • Completing the application form and attach
supporting documents • Capture signature and close ticket. Receive and monitor the
delivery of smart cards • Records and check quantity and quality of goods received •
Inspect, accept, or reject inbound smart cards • Communicate with Supplier for product
returns/repair • Accurately inputs received material into computer system and forwards
accurate documentation to accounts payable • Monitor the collections of applications from
clients • Capture sealed identity numbers of applicant into the system • Change applicant
status on system • Accept and scan all documents from applicants • Verify applications to
detect damaged or missing documents • Insert smart card in card stand to retrieve card
data and match fingerprint • Ensure that the client sign on the mouse pad • Issue Smart
ID card to client • Support the implementation of security control processes and policies •
Scan or capture reference/identity number • Print/issue service ticket and re-activate
abandoned ticket • Select service request and add new workstations to counters •
Allocate the counters to the different queues • Provide names for queues and allocate
various queues to groups • Monitor the time of ticket abandonment, suspension and
waiting time for agents summoning the tickets • Allocate timeslots and number of people
for each priority queue • Combine Region, Sub-region and address for a new Branch •
Application of Identity Document, Registration of Birth, Marriages and Deaths, Late
Registration, Rectification and Amendment of particulars and issuing of Travel and
Citizenship documents • Receive the relevant application forms with supporting
documents • Verify function 192 to determine whether not already registered • Register
the application on the relevant register book • Issue receipt and send to fingerprint •
Record on track and trace and open file • Present to panel for interview • Screen
committee conducting interview • Send fingerprints to Head Office and await results •
Receive results of fingerprint verification and submit application and file to Head Office •
Upon approval, print and hand over certificate to client.

ENQUIRIES : Eastern Cape: Mr L Jama, Tel No: (043) 604 6400
Gauteng: Mr P Mlangeni/ Ms M Kau, Tel No: (011) 242 9000
Mpumalanga: Ms NA Phiri, Tel No: (013) 752 2522
North West: Ms MY Seleke, Tel No: (018) 397 9904/7/8/22

Quoting the relevant reference number, direct your comprehensive CV, citing the start and end date (dd/mm/yr) of each
employment period to be considered, copies of qualifications, ID and drivers’ license where applicable, together with an
Application for Employment Form (Z.83), obtainable from any Public Service department or at, by the closing
date to:-

Direct applications to the relevant Department of Home Affairs Office as follows:-
Eastern Cape Province:
Postal Address: Private Bag 7413, King Williams Town, 5600
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600
Free State Province:
Postal Address: Postal address: P.O Box 12262 Brandhof 9324
Physical Address: 40 Victoria Road Willows Bloemfontein 9301

Gauteng Province:
Postal Address: Private Bag X108, Braamfontein, 2017,
Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street,
Braamfontein, 2017
KwaZulu-Natal Province:
Postal Address: PO BOX 09, Scottsville 3209
Physical address: 181 Church Street, Pietermaritzburg 3200
Mpumalanga Province:
Postal Address: Private Bag X11264, Nelspruit, 1200,
Physical Address: 29 Bester Street, Nelspruit, 1200
Northern Cape:
Postal Address Private Bag x 6073, Kimberley 8300
Physical Address: 2nd Floor Absa CBD Building, 69 Du toit, Span Road,
Kimberley, 8300
North West Province:
Postal Address: Private Bag X 119, Mmabatho, 2735,
Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745
Western Cape Province:
Postal Address: Private Bag X 9103, Cape Town, 8000
Physical Address: 4t