DEPARTMENT OF EMPLOYMENT AND LABOUR- CLIENT SERVICE OFFICER
DEPARTMENT OF EMPLOYMENT AND LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.
CLOSING DATE : 19 September 2025 at 16:00 (walk-in) and 00:00 (online)
NOTE : All attachments for online application must include an application form Z83 and
CV only, in PDF and as one (1) document or attachment, indicate the correct
job title and the reference number of the post on the subject line of your email.
Use the correct email address associated with the post. JPEG
(picture/snapshot) application will not be accepted. Failure to do so, your
application will be disqualified. Applications quoting the relevant reference
number must be submitted on the new form Z83, obtainable from any Public
Service Department or on the internet at www.gov.za/documents. Received
applications using the incorrect application for employment (old Z83) will not
be considered. Each post(s) advert must be accompanied by its own
application form for employment and must be fully completed, initialled and
signed by the applicant as instructed below.
Failure to fully complete, initial and
sign the Z83 form will lead to disqualification of the application during the
selection process. All fields of Section A, B, C and D of the Z83 must be
completed in full. Section E, F, G (Due to the limited space on the Z83 it is
acceptable for applicants to indicate refer to CV or see attached. However, the
question related to conditions that prevent re-appointment under Part “F” must
be answered and declaration signed. Only an updated comprehensive CV (with
detailed previous experience if any) and a completed and signed new Z83
application form is required. Only shortlisted candidates will be required to
submit certified copies of qualifications and other related documents on or
before the day of the interview following the communication from Human
Resources and such qualification(s) and other related document(s) will be in
line with the requirements of the advert.
Non-RSA Citizens/Permanent
Resident Permit holders in possession of foreign qualifications must be
accompanied by an evaluation report issued by the South African Qualification
Authority (SAQA) (only when shortlisted). The Department does not accept
applications via fax. Applicants who do not comply with the abovementioned
instructions/ requirements, as well as applications received late will not be
considered. Failure to submit all the requested documents will result in the
application not being considered. Correspondence will be limited to shortlisted
candidates only. All shortlisted candidates shall undertake a pre-entry practical
exercise as part of the assessment method to determine the candidate’s
suitability based on the post’s technical and generic requirements. The
requirements for application of Senior Management Services (SMS) include
the successful completion of a SMS Pre-entry programme (Nyukela) as
endorsed by the National School Government (NSG). Prior to appointment, a
candidate should therefore have proof that they have registered for the PreEntry Certificate and have completed the course.
The cost for Nyukela is at the
applicants own expense. The course is available at the NSG under the name
Certificate for entry into SMS and the full details can be obtained by following
the below link:https://www.thensg.gov.za/training-course/sms-preentryprogramme/. All shortlisted candidates for SMS posts will be subjected to
a technical competency exercise that intends to test relevant technical
elements of the job, the logistics of which be communicated by the Department,
following the interview and technical exercise, the selection panel will
recommend candidates to attend generic managerial competencies using the
mandated DPSA SMS competency assessment tools.
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Suitable candidates will
be subjected to a personnel suitability check (criminal record, citizenship, credit
record checks, qualification verification and employment verification). Please
note by responding to the advertisement, you consent to the collection,
processing, and storing of your Personal Information in accordance with the
Protection of Personal Information Act (POPIA) Your information will be used
soley for the purpose of this promotion and will not be shared with third parties
without prior consent unless required by law. If you have not been contacted
within eight (8) weeks after the closing date of this advertisement, please
accept that your application was unsuccessful.
The Department reserves the
right not to make any appointment(s) to the below advertised post(s). The
successful candidate will be required to enter into an employment contract and
a performance agreement. The Department is an equal opportunity affirmative
action employer. The Employment Equity Plan of the Department shall inform
the employment decision. It is the Department’s intention to promote equity
(race, gender and disability) through the filling of this post(s)
MANAGEMENT ECHELON
POST 32/25 : CLIENT SERVICE OFFICER: COID REF NO: HR4/4/10/909
SALARY : R269 499 per annum
CENTRE : Labour Centre: Mitchell’s Plain (Western Cape)
REQUIREMENTS : Matriculation/ Grade 12. No experience. Knowledge: All Labour Legislations
and Regulations, Private Employment Agency regulations and related ILO
conventions, Public Service Regulations, Public Service Act, Knowledge of the
Departmental Policies, Procedures and Guidelines, Batho Pele Principles.
Skills: Interpersonal, Telephone etiquette, interviewing, Computer literacy,
Communication, Ability to interpret legislation, Problem Solving.
DUTIES : Render services at help desk as first point of entry within the Registration
Services. Render Employment Services to all the Clients who visit the Labour
Centre. Resolve all complaints on all Labour Legislations received from Clients.
Receive all Unemployment Insurance Benefits Applications and Employer
declarations. Receive application forms in terms of Compensation for Injuries
and Diseases Act (COIDA) and Employer registration forms for COIDA.
ENQUIRIES : M. Q Bowman Tel No: (021) 441 8120
APPLICATIONS : Chief Director: Provincial Operations: PO Box 872, Cape Town, 8000 or hand
deliver at: Department of Employment and Labour, No.9 Long Street, Cnr
Riebeeck and Long Street Cape Town or Email: WCJobs-MP@labour.gov.za
FOR ATTENTION : Sub-directorate: Human Resources Management, Western Cape
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