Complaints Officer at National Credit Regulator (NCR)
Position: Complaints Officer
Paterson Grade: C-Lower
Salary Ranges from: R159 100 – R302 200 maximum
Ref No: COCO/05/26
Requirements:
▪ The successful candidate must have a degree / diploma in Finance, Compliance or Legal.
▪ At least 2 years’ experience in a Regulatory / Credit industry.
▪ Experience in complaints / dispute resolution processes.
▪ Experience of debt counselling or credit related matters will be an added advantage.
Duties:
▪ Effective evaluation of complaints concerning allegations of non-compliance with the National
Credit Act.
▪ Implementation of internal complaints handling policies and procedures.
▪ Provide and maintain a high level of quality work.
▪ Report writing.
▪ Maintain good relations with internal and external key stakeholders.
▪ Participating in team activities aimed at improving customer satisfaction and departmental
performance.
Knowledge:
▪ National Credit Act.
▪ Complaints resolution processes.
Skills:
Computer literacy.
▪ Strong personal skills.
▪ Team Player.
▪ Excellent written and verbal communication skills.
▪ Administrative and organisational skills.
▪ Ability to work under immense pressure.
▪ Conflict resolution and negotiation skills.
▪ Results driven.
.
Closing Date: 27/05/2026
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons
should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right
not to make an appointment.
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