| Job Title Client Service Internship (Cape Town CBD, Khayelitsha, Wynberg) Job ID 30741 Location Cape Town;Khayelitsha;Wynberg Full/Part Time Part-Time Favorite Job Regular/Temporary Temporary  Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za#METRET Client Service Internship (Cape Town CBD, Khayelitsha, Wynberg) (#30741) at Momentum Metropolitan INTRODUCTION Momentum Metropolitan Life Limited has an exciting opportunity available for youth interested in Sales. The Internship will equip candidates for a career in sales and other roles in the insurance sector. The internship is intended for unemployed youth to help skill and to prepare them for the workplace. The internship will help them gain the necessary skills and workplace experience that will open better employment opportunities. Successful candidates will get exposed to areas including insurance product development, financial advising, customer service management, marketing, and a variety of intriguing business challenges. The duration of TVET program will be 18 months. ROLE PURPOSE To enhance the lifetime financial wellness of people, their families and their communities through empowerment and education. Accurately capture data to support the region and processing all the administrative tasks according to agreed standards and turnaround times. REQUIREMENTS Grade 12 or an equivalent NQF4 qualification N6 qualification in Business Management, Financial Management, Marketing Management Must be unemployed, South African citizens aged between 18 and 35 Interest in customer service essential No criminal record Have honesty and integrity Previously disadvantaged candidates People with disability are encouraged to apply All CV’s must include proof of qualifications/ statement of results RESPONSIBILITIES AND WORK OUTPUTS Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions Accurately identify problems and proactively solve them Identify entrepreneurial opportunities in every interaction Timeously complete all administrative and reporting duties related to the role Accurately capture and check new business documentation Collate, compile and distribute documents to the required standards within defined time-frames Attend to all queries in a professional and friendly manner in order to provide an excellent client experience Screen and route all queries received to appropriate stakeholders Maintain the relevant office housekeeping standards Escalate faults/errors on applications to Line Manager Providing feedback on status of applications i.e. outstanding requirements and errors Accurately capture client information on the relevant system Compile and check the relevant documentation to process payments and policy amendments within service agreement and authority levels.Ensuring client service level agreements are met and exceeded Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence Engage with client in a client centricity manner in order to improve client retention and repeat business activities.Resolve client queries and follow up to ensure queries are resolved timeously and effectively.Process the relevant policy transactions per client interaction COMPETENCIES REQUIRED Eye for Detail with good planning and Time Management Skills Energetic and Self-Motivated and be entrepreneurial Numerical reasoning ability and analytical Skills (including numeracy)Selling behaviours and persuasiveness Fluent Verbal and Written Communication and Comprehension in English PC Literacy Fluency in English Be self- reliant and resilient Manage relationships well and able to be adaptable to clients’ needs ADDITIONAL INFORMATION This Internship is specifically focusing on youth who are actively seeking work- integrated learning experience and have successfully completed the N6 theoretical component at TVET college in Marketing Management, Business Management or Financial Management only. Candidates that have already obtained their Diploma are welcome to apply. LOCATION The Internship roles available will be based at the following locations: Cape Town CBD, Khayelitsha and Wynberg (applicant must be residing in one of these areas). CONTACT DETAILS For further information please email Tania April at TApril@metropolitan.co.za Please submit your application via our Careers page on www.momentummetropolitan.co.za To apply, please follow the official system application process and get in touch with the People Soft Help desk (021 940 5169) if you need further assistance. Closing Date 23 May 2021 Contact Details: Tania April at: TApril@metropolitan.co.za (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.) 0219405941 All positions will be filled in accordance with our Employment Equity plan.We also encourage people with disabilities to apply. |
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