Agent: Client Care

Date: 08-Apr-2022

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum:

1 – 2 years inbound contact centre
Customer service experience

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

Call centre processes and procedures
Customer care and service protocol

YOU MAY ALSO LIKE TO APPLY FOR:

Skills

Communications Skills
Problem solving skills
Telephonic / Call skills
Attention to Detail

Competencies

Achieving Personal Work Goals and Objectives
Delivering Results and Meeting Customer Expectations
Working with People

Conditions of Employment

Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »

ATM ASSISTANT