Administrator – Client Admin at Alex Forbes
Designation: PP2135 – Administrator – Client Admin
Category: Ops & Admin – OF6310
Posted by: Alexander Forbes
Closing date: 18 Nov 2024
Location: Johannesburg
Purpose of the Job:
The successful incumbent will be responsible for daily business Administration functions and support in the AF Investment Operation – Client Admin team. These functions include, but are not limited to, processing of daily business, client queries, onboarding and exits, static maintenance of clients, various month end reporting and fees. The successful incumbent will report to the Admin Manager within the AFI Operations team.
Overview:
Requirements
National Senior Certificate – Matric
Higher certificate: Administration / Operations / financial services related
1 – 2 years experience Investment Operations
1 year experience Employee benefits
Managing Of daily inbox and client Queries
Ensure all emails are addressed daily within defined timelines.
Escalate any queries where appropriate to management within defined timelines.
Managing client expectations and keep clients up to date with any progress on instructions received.
Ensuring follow-up are done on all queries received.
Ensuring that the inbox is kept neat, and all daily correspondence are moved to the appropriate folders at the end of the day for future reference.
Daily transaction processing
Processing of all instructions received within our defined timelines each day.
Ensure daily processes are adhered too at all times and SLA’s are met every day.
Ensure all instructions are captured and uploaded correctly on LOB.
Updating of all dashboards on daily transactions are completed daily with required information.
Liaise with various teams within the department regarding any special instructions and prepping thereof.
Query / follow up’s done on rejected instructions.
Query / follow up’s done on any unallocated deposits.
LOB maintenance, static, onboarding and exits processes
Continues collaboration with clients to ensure all fund static data are kept up to date on LOB.
Enforce FCC process when onboarding a new client, completing FCC checklist accurately.
Changing of client mandates and other static data on LOB accurately and within SLA.
General
Strict adherence to our turnaround time in responding to emails in the in box.
Ensure that the email inbox is kept neat and up to date.
From time to time, you may be required to perform other related duties and functions that may be reasonably expected of you given your position and the operational requirements of the Company.
Participate in and contribute to the regular review of processes and efficiency.
Regular assisting with any testing of all system enhancements for automation.
Completion of any ad-hoc projects from time to time.
Ensure accuracy and attention to detail
Clear emails and queries communication in line with service standards to all clients.
All emails must be read and understood before execution.
Follow all processes and steps put in place on all daily business functions accurately.
Reporting and Month-end
Raising monthly invoices and payments for various clients within defined timelines.
Liaising and obtaining information from various parties within AF and external regarding important month end moves for Finance.
Ensuring all payments are submitted to Finance within defined timelines.
Ensuring all invoices and statements are sent out to clients.
Daily completion of all dashboards.
Stakeholder relationship
Establish strong, trust-based relationships with internal clients, external clients and other teams within AF.
Drive customer loyalty through excellence in customer service support as well as a detailed understanding of the client and all aspects of the client and the market the client operates in
Key Performance Areas
Demonstrate the ability to assimilate all sources of information on the client and generate a cohesive and comprehensive plan that will mutually benefit the client and AF in line with TCF.
Work collaboratively with other departments to coordinate client interactions and resolutions to their needs.
Communicate effectively with our clients to resolve issues without escalations and ensure client expectations are met.
Develop and maintain excellent business relations with new and existing clients.
Ensuring that the TCF values are top of mind in all dealing with internal and external clients.
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