ACSA Passenger Information Agent- Matric (Grade 12) 

Passenger Information Agent.INT ORT.Client Services (Airport Management)(O22201)

Gauteng, South Africa

Job Description

An exciting opportunity exists at OR Tambo International Airport for a dedicated Passenger Information Agent in the Operations Management division.

Key Performance Outputs

The successful candidate, reporting to the Supervisor Passenger Services will be responsible for the following:

• Proactively identify, resolve, and escalate customer’s needs as and when required.
• Announce flight information. 
• Provide support to relevant stakeholder to ensure achievement of objectives.
• Participate in customer care projects and initiatives as and when required.
• Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals. 
• Capture information for trending purposes.
• Identify and escalate any system related errors. 
• Escalate repeated Operational non-compliance.

Technical Skills and Experience

The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a valid Matric (Grade 12) 
• Basic proficiency of Ms Office packages.
• A period of 1 – 3 years operations related experience is recommended.

Competencies

• Communication
• Attention to Detail 
• Problem Solving  
• Coping with pressure
• Conflict Management

Kindly apply online for this opportunity.

By August 2024

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits. Appointed candidates will undergo Security Vetting within 3 months of appointment.

This position will be filled in line with ACSA’s values and Employment Equity Policy and plan. 

Should you not hear from us within 30 days of your application, consider your application unsuccessful.                                   Apply Now

Job Info

• Apply Before: 2024/08/13, 18:12
• Job Schedule: Full time