Service Desk Agent at Postbank
POSITION NUMBER : 600666146, 60066147, 60066148, 60066149
JOB TITLE : SERVICE DESK AGENT
JOB GRADING : C3
REPORTS TO : MANAGER SERVICE SUPPORT
BUSINESS UNIT : INFORMATION TECHNOLOGY (IT)
LOCATION : IT (PRETORIA)
POSITION STATUS : CONTRACT
This is an inbound position and the point of contact for 1st tier support and customer call logging. Service Desk Agent
will be required to Log tickets and update tickets as well as do first line diagnosis. They will be required to answer calls
and create tickets as per client requests.
Receive and log all cases logged via email or telephonically by Internal Users
Ensure Incident Resolution within the timeframes stipulated in the SLA
Provide first level support for basic technical service requests and queries
Ensure that cases are managed in accordance to the Case Management process
Assign calls to relevant teams after logging
Provide regular, accurate feedback and liaise with customer in a professional manner
Close resolved cases upon confirming with customer to ensure customer satisfaction
Escalate issues/complaints to Management or Team Leads
Qualifications:
o Grade 12
o A+
o N+
o ITIL V3 Foundation (Advantage)
Experience:
o 12 Months Helpdesk Experience
o Desktop support (advantage)
Knowledge and understanding of:
Demonstrated knowledge, experience and expertise in the following:
o Incident Management
o Problem Management
o Change Management
o Administration
Technical knowledge with experience on helpdesk and troubleshooting
Knowledge of Microsoft applications
Strong interpersonal, communication skills and attention to detail
Interpersonal
Analytical
Written and verbal Communication
Time management
Problem-solving
Professional
Detail-oriented
Self-motivated
Positive attitude
Enthusiastic
Collaboration
Flexibility
Work under stress
Resourceful
Persistence
Teamwork
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to:
RecruitmentNM@Postbank.co.za
Please indicate in the subject line the position you are applying for. To view the full position specification, log on to www.postbank.co.za and click on Careers.
Closing date: 21 July 2026
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in
employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity
plans, we encourage and welcome applications from diverse groups from the South African Employee active population.
Correspondence will be limited to short-listed candidates only.
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement,
please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the
right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful
collection, retention, dissemination and use of personal information. By applying for employment you consent to the
processing of your personal information with Postbank. Your personal information and any attached text or
documentation are retained by Postbank for a period in accordance with relevant data legislation
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