NATIONAL TREASURY: HELPDESK

NATIONAL TREASURY: HELPDESK

NATIONAL TREASURY
The National Treasury is an equal opportunity employer and encourages applications from persons living
with disabilities. It is the department’s intention to promote representivity through filling these posts in
line with the department’s approved Employment Equity Plan. Our buildings are accessible to persons
living with disabilities.

APPLICATIONS : To apply visit: https://erecruitment.treasury.gov.za/eRecruitment
CLOSING DATE : 01 June 2026 at 12:00 pm (Midday)

NOTE : Effective from 7 April 2021, the National Treasury now utilises an e-Recruitment
System which means all applicants must login/register to apply for positions,
we only accept hand delivered/posted applications should an applicant prove
that he/she tried to apply via e-Recruitment with no success and the National
Treasury ICT unit was unable to assist. The applicant’s profile on the eRecruitment is equivalent to the newly approved Z83, and it is the responsibility
of applicants to ensure their profiles are fully completed or their applications
will not be considered, as per the DPSA Practice Note. Certain documentation
will still be required to be uploaded on the system such as copies of all
qualifications including National Senior Certificate/Matric certificate, ID, etc.,
however these documents need not be certified at point of application, however
certification will be required prior to attending the interview.

Please note: All
shortlisted candidates, including the SMS, shall undertake two pre-entry
assessments. One will be a practical exercise to determine a candidate’s
suitability based on the post’s technical and generic requirements and the other
must be an integrity (ethical conduct) assessment. It should be noted that the
National Treasury does not support the use of Artificial Intelligence (AI) in any
of its recruitment and selection processes and will disqualify an application if it
picks up the use of AI when completing assessments without acknowledging
the source of information. Successful completion of the Nyukela Public Service
SMS Pre-entry Programme as endorsed by the National School of
Government, available as an online course on
https://www.thensg.gov.za/training-course/sms-pre-entry-programme/, prior to
finalisation of appointment, is a requirement for all SMS positions. For SMS
positions certain candidates may be required to undergo additional
Psychometric Assessments.

All qualifications, criminal and SA citizenship
checks will be conducted on all short-listed candidates and, where applicable,
additional checks will be conducted in line with the new DPSA Directive
effective 01 April 2024. By submitting your application, it also means you
consent to the National Treasury processing your information for Human
Resources Management purposes. It is the applicant’s responsibility to have
all their foreign qualifications (this includes O and A level certificates) evaluated
by the South African Qualifications Authority (SAQA), at your own expense.
Upon appointment, successful candidates will be required to sign a
Performance Agreement within 3 months from date of appointment and for
candidates whose appointment exceeds 12 calendar months will be appointed
on probation for the period of twelve (12) calendar months excluding leave
taken as prescribed by Public Service Regulation 68.

The status of your
application will be visible on the e-Recruitment system. However, if you have
not received feedback from the National Treasury within 3 months of the
closing date, please regard your application as unsuccessful. Note: The
National Treasury reserves the right not to fill the below-mentioned posts,
withdraw or to put on hold a position and/or to re-advertise a post. All queries
must be submitted via email addressed to the Human Resources Recruitment
Support Team on Recruitment.Enquiries@treasury.gov.za .The National
Treasury is compliant with the requirements of POPIA.

Latest Vacancies:

• DEPARTMENT OF PUBLIC WORKS AND INFRASTRUCTURE VACANCIES
• DEPARTMENT OF LAND REFORM AND RURAL DEVELOPMENT: ADMINISTRATION CLERK
• JUDICIAL INSPECTORATE FOR CORRECTIONAL SERVICES: INDEPENDENT CORRECTIONAL CENTRE VISITOR
• DEPARTMENT OF EMPLOYMENT AND LABOUR: CLIENT SERVICE OFFICER (X5 POSTS)
• DEPARTMENT OF DEFENCE VACANCIES

MANAGEMENT ECHELON

POST 16/146 : HELPDESK: RSA RETAIL BONDS REF NO: S033/2026
Division: Asset And Liability Management (ALM)
Re-Advertisement, Applicants who applied previously must re-apply
Purpose: To enhance and assist with the daily operations of the retail bonds by
offering timeous and concise client service support to the RSA Retail Bonds
Directorate in the Asset and Liability Management division.

SALARY : R338 106 per annum, (Excl. benefits)
CENTRE : Pretoria

REQUIREMENTS : A minimum Grade 12 coupled with National Diploma (equivalent to NQF level
6) in Office Administration or Office Management or Marketing or Media
Studies or Communications or Public Relations or Public Management or
Public Administration, Business Management or Business Administration. A
minimum 1-2 years’ work experience in Call Centre or related; Exposure to an
Office Administration set-up environment; and Basic knowledge of financial
markets.

DUTIES : Client Service Support: Daily operation of RSA Retail Bond helpline. Provision
of all operational documents to clients on request. Serve as access point to
attend to all queries related to RSA Retail Bond and related issues. Process
telephonic application and acknowledge the receipt thereof in writing. Process
telephonic roll overs and assign incident number for recording purposes. Guide
and assist clients with online registration and application processes. General
Office Administration: Scan all incoming documentation for record and
compliance purposes and easy electronic access. Assign incoming requests
and documents to the back-office team responsible for actioning the request.
Marketing and social media: Assist with responding to queries made on social
media posts. Participate in expos and marketing events. Correspondence to
stakeholders: Prepare tax certificates and send-off by electronic mail to
investors. Prepare interest statements of investors and send by electronic mail,
Update investors on the status of their investments through electronic mail
upon request, Reissue correspondence to investor upon request.

ENQUIRIES : enquiries only (No applications): Recruitment.Enquries@treasury.gov.za