Standard Bank Universal Banker
Universal Banker (Level 1)
Job Overview
Business Segment: Personal & Private Banking
Location: ZA, Eastern Cape, Kirkwood, Main Street
Job Type: Full-time
Job Ref ID: 80420253A-0001
Job Description
To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualification:
- NQF Level 5 (FAIS Aligned)
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Experience Required:
- Client Coverage
- Personal and Private Banking
- 3-4 years sales experience.
- Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Additional Information
Behavioural Competencies:
- Checking Things
- Developing Strategies
- Establishing Rapport
- Examining Information
- Following Procedures
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding & Product Knowledge (Consumer Banking)
- Processing
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