FlySafair: Refund Intern
Refund Intern
2023-04-20 – 2023-05-31
JHB000717
FINANCE
Gauteng, Kempton Park
(Market related)
Safair Operations, operating as FlySafair has a vacancy for a Refund Intern at our head office in Bonaero Park. The successful applicant will report to the Manager: Finance
RESPONSIBILITIES:
– Allocating payment to bookings that doesn’t reflect on reservation system;
– Correcting bookings on the reservation system where the charges and payments do not agree;
– Assess and process refund requests based on the refund policy;
– Assisting customer/ passengers both verbally and in writing regarding payments and refund queries;
– Adhoc duties as requested.
REQUIREMENTS:
– Grade 12;
– Diploma or Degree;
– Solid computer literacy;
– Excellent communication in English – speak, read and write;
– Excellent phone etiquette;
– No criminal or credit record.
PERSONAL ATTRIBUTES:
– Punctual;
– Excellent understanding or experience in delivering great customer service to a customer;
– High degree of patience and assertiveness;
– Conflict resolution skills;
– The ability to work well under pressure;
– Practice good time management skills and willingness to work longer than normal office hours;
– Good mathematical skills;
– Customer focused and service oriented.
APPLICATION GUIDELINE:
- Suitable qualified candidates are invited to complete the prescribed form, available on our website: FlySafair.co.za.
- No external email applications will be accepted.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right
* Not to proceed with this vacancy
* To appoint the selected candidates based on it s operational requirements.
- Reference number – JHB000717
Preference will be given to members of under-represented designated groups.
For more information please contact:
Noni Modiakgotla
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