Netcare: Ward Administrator

Netcare: Ward Administrator

Netcare Limited is a South African private healthcare company. It operates through a number of subsidiaries and employs just over 21 000 people

ROLE PROFILE
Role title Ward Administrator – (Trauma ICU)
Location Netcare Milpark Hospital
Reporting structure Unit Manager
Closing date 25 January 2023
ROLE SUMMARY
The incumbent will be responsible to co-ordinate all secretarial work in the ward and responsible for receiving all new patients, visitors, and doctors in the ward and to let them feel welcome, assisting the ward staff and especially the Unit Manager.

KEY WORK OUTPUT AND ACCOUNTABILITIES
 Patients/Public Service by liaising with patients, relatives, doctors and external organisation.
 Equipment, maintenance and stationery requisitions
 Stock control and Management
 Creating a friendly, polite and calm atmosphere in the Ward/Reception area
 Promoting positive staff morale
 Updating and supplying records, reports and statistics
o Ordering of stationary and meal tickets
o Inventory management
o Discharge and billings of patients
o Capture daily stats and compile monthly reports
o Scheduling appointments
o Takes minutes at monthly meetings
o Staff scheduling and timecard management
 Attending training and development when scheduled
 Perform a public relations function by liaising with patients, relatives, doctors and external organisations
 Assist Unit Managers with monitoring of off-duties, leave and cost containment

SKILLS PROFILE
EDUCATION
 Grade 12 or equivalent NQF Level 4 Qualification
 Secretarial qualification would be advantageous

WORK EXPERIENCE
 Computer literate
 2-3 years’ experience in a secretarial position
 Previous Administrative experience within a Medical environment will be advantage
 Knowledge of Kronos / SAP System preferable
 Experience in a Nursing environment highly recommended

KNOWLEDGE
 Previous Hospital Exposure advantageous
 Strong interpersonal skills and ability to manage Customer Relations
 Solid experience across different operating systems/computer programmes

NON MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking
responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service
Delivery The capacity to identify and respond to the needs of *internal and external customers.
*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Change Capable of supporting and advocating change initiatives and managing own reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement. Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.

VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of our
people and our partners in everything we do. We care about truth in all our
actions. We are passionate about quality care and professional excellence.
 Care – The basis of our business. The professional, ethical patient care and
services we offer at every level of the organisation.
 Truth – The crucial element in building relationships that work. Open
communication with honesty and integrity is essential.
 Dignity – An acknowledgement of the uniqueness of individuals. A
commitment to care with the qualities of respect and understanding.
 Passion – The creative, passionate and innovative drive to do things better
than before. To develop and implement successful healthcare solutions
for all.
 Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below five behaviours which you will be
accountable to uphold:
 I always greet everyone to show my respect.
 I always wear my name badge to show my identity.
 I am always well groomed to show my dignity.
 I always practice proper hand hygiene to show my care.
 I always seek consent to show my compassion.
 I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist.

APPLICATION PROCESS
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people
with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Joseph.Mandlazi@netcare.co.za

Please note:
 Please note that in line with the Group recruitment and selection policy, failure to inform your line manager will automatically disqualify your application. Please refer to the recruitment and selection policy for further details.
 Please note that reference checks for internal applicants will be conducted with the current and past
Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are
therefore encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.
 In the event of a candidate having any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable
accommodation can be made.
 By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
 If your application is not successful, we retain your CV and other information provided on our electronic
system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.

Ward Administrator