Office Administration at SARS

Career Opportunities: Officer: C&E Administration (11456)

Position Reports to:   Bus Area Lead: Illicit Economic Activity         

Division:                      Taxpayer Engagement         

Location:                     Pretoria   

Advert Closing Date:  02 September 2026

About the Position

SARS is making an exciting opportunity available for a skilled, experienced and results driven Administrator with sound judgement, strong business acumen and who ideally displays an ability to operate under limited supervision. The Administrator is expected to contribute towards our higher purpose and service orientation by working with data and reports.  Finally, s/he will function within a team of like-minded individuals focussing on selected projects intended to not only assist in reducing the tax gap but also in supporting governments tax compliance strategy.

Job Purpose

To ensure completeness of the C&E Operations related documents, information, financial and other transactions, systematically control and coordinate the distribution thereof, resolve and facilitate resolution of all related queries, in order to ensure a professional customer service and integrity with regards to Customs Operations processes in accordance with all legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

Higher Certificate (NQF 5) in Finance, Accounting and Data Management AND 2 years’ experience in reporting, business writing and administration.  

OR

Senior Certificate (NQF 4) AND 3 years’ experience in reporting, business writing and administration.

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements. 
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement. 
• Contribute to the successful implementation of change initiatives by providing support in area of work. 
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners. 
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality. 
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work. 
• Report on transactional and process activities within set guidelines to provide timely information for decision making. 
• Accurately and effectively validate information, financial proof and related documentation for completeness according to prescribed set of standards, in order to acknowledge receipt.
• Timeously transfer and record information, financial transaction and documentation into the appropriate systems, formats and methodology in line with prescribed requirements.
• Build and maintain relationships, communicate, follow up and distribute different messages and outcomes to all relevant stakeholders according to different agreements, requirements and legislation.
• Accurate and comprehensive examination of required information and documentation to enable effective resolution.
• Receive and interpret clients queries, resolve, follow up or refer queries to relevant parties.
• Receive and interpret clients’ queries, resolve, follow up or refer queries to relevant parties.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks. 

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards. 
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. 

 Finance

• Adhere to specified polices, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
• Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations. 

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. 
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free. 

Behavioural competencies

• Analytical Thinking
• Accountability
• Conceptual Ability
• Honesty and Integrity
• Respect
• Attention to detail
• Commitment to continuous learning
• Organisational Awareness
• Building Sustainability
• Fairness and Transparency
• Expertise in Context
• People Skills
• Trust 

Technical competencies

• Administration
• Border Control Management
• Business Knowledge
• Customs Knowledge
• Debt Collection and Analysis
• Efficiency Improvement  
• Functional Policies and Procedures
• Query Resolution
• Reporting
• Standard operating procedure compliance

Compliance Competency

GOC Confidential – (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Apply now