CIVIC SERVICES OFFICER (X6 POSTS) AT DEPARTMENT OF HOME AFFAIRS

CIVIC SERVICES OFFICER (X6 POSTS) AT DEPARTMENT OF HOME AFFAIRS

DEPARTMENT OF HOME AFFAIRS
The DHA is a merit-based, equal opportunity and affirmative action employer. In line with its commitment
to promoting representivity, in the filling of entry-level positions preference may be given to locally based
candidates on grounds of affordability as well as to (unemployed) youth and the DHA’s interns and
learners who have successfully completed their respective skills development programmes. In the filling
of all posts, preference may be afforded to persons with disabilities, and in respect of SMS-level posts, to
women. Persons falling in these categories and who meet the post requirements are preferred.

CLOSING DATE : 05 June 2026

NOTE : Applications must be submitted online at https://erecruitment.dha.gov.za sent
to the correct address specified at the bottom of the posts, on or before the
closing date, accompanied by a fully completed Application for Employment
Form (New Z83, effective from 1 January 2021), obtainable at
www.dpsa.gov.za, citing the correct post number and job title, and a
comprehensive CV (citing the start and end date dd/mm/yy), job title, duties
performed and exit reason for each employment period to be considered, as
well as the details of at least two contactable employment references (as recent
as possible), regardless of online or manual submission. All shortlisted
candidates, including SMS, shall undertake two pre-entry assessments. One
will be a practical exercise to determine a candidate’s suitability based on the
post’s technical and generic requirements and the other must be an integrity
(ethical conduct) assessment.

Shortlisted candidates will also be required to
submit a copy of their ID document, a valid driver’s license (if specified as a job
requirement), relevant educational qualifications / RPL certificates / Academic
Transcripts of completed qualifications, and Acting letters as directed.
Furthermore, applicants who possess (a) foreign qualification(s), are required
to submit the evaluated results of such qualifications, as received from the
South African Qualifications Authority (SAQA); will be subjected to an interview,
various relevant tests and assessments, and employment suitability checks
(credit, criminal, citizenship, qualifications, and employment references
including verification of exit reasons, and conducting business with State).
Once appointed, serving of a prescribed probation period, and obtaining of a
security clearance appropriate to the post, will be required.

Correspondence
between the Department and candidates will be limited to shortlisted
candidates, only. The Department of Home Affairs (DHA) seeks to hire patriotic,
professional, passionate and talented individuals to form part of a new
leadership team, equipped with the right skills to facilitate the transformation of
Home Affairs into a digital-first, world-class organisation. If you are committed
to delivering on the Medium-Term Development Plan’s priorities through digital
transformation, ascribe to the Department’s shared value set, have what it
takes to deliver on the needs of DHA Clients with the highest levels of dignity,
integrity and innovation, and your credentials meet the requirements of any of
the following positions, kindly respond before the closing date.

The DHA
complies with the Protection of Personal Information Act, 2013 (Act No. 4 of
2013). Applicants’ personal information will be used for recruitment purposes,
retained where required for audit, and safeguarded against unauthorised
disclosure, except where legally required. Submission of an application
constitutes consent to such processing.
MANAGEMENT ECHELON

POST 17/48 : CIVIC SERVICES OFFICER (X6 POSTS)
SALARY : R338 106 – R398 277 per annum (Level 07)
CENTRE : Free State: Large Office: Phuthatditjhaba Ref No: HRMC 27/26/5a (X2 Posts)
Gauteng: Large Office: Randfontein Ref No: HRMC 27/26/5b (X1 Post)
Kwazulu-Natal: Medium Office: Empangeni Ref No: HRMC 27/26/5c (X1 Post)
Limpopo: Medium Office: Phalaborwa Ref No: HRMC 27/26/5d (X1 Post)
Mpumalanga: Medium Office: Belfast Ref No: HRMC 27/26/5e (X1 Post)

REQUIREMENTS : An undergraduate qualification in Public Management, Public Administration,
Operations, Business Management, Management, Administration, Law or
Social Science within these specified fields at NQF level 6 recognized by
SAQA. 1 Year experience in Operations, client or customer services
environment. Knowledge of front office operations. Extensive knowledge of
various filing systems. Knowledge of fingerprint verification. Knowledge and
Understanding of Civic Services Regulatory Framework. Knowledge of the
Public Service Regulatory Framework. Knowledge of Supply Chain
Management process and procedures. A valid Driver’s License. Willingness to
travel and work extended hours. Overtime may be required on request
occasionally. Weekend working may be required on request occasionally.
Required skills and competencies: Computer literacy. Analytic thinking.
Planning and organizing. Problem solving. Problem solving. Verbal and written
communication. Financial administration. Planning and skills, Interpersonal
Attention to detail. Clerical and administration. Professionalism. Compassion.
Conscientious. Patriotic, Honesty and Integrity.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Supervise the effective daily operations of civic services of
offices. Ensure effective service delivery and assist staff where service
standard are not met. Produce quality reports regarding turnaround times
(documents processed and error rates). Implement quality assurance
measures to ensure quality of service delivery. Ensure safekeeping of
records/documentation according to DHA requirements. Allocate work to staff
members and monitor their progress against daily targets or goals. Perform
end of day duties to ensure effective reporting, identification of issues and
capturing of performance statistics. Identify challenges in operations (capacity,
training, bottlenecks) and make suggestions to Superiors. Identify trends and
take corrective action. Perform overriding functions on system. Ensure full
implementation of all relevant SOP’s. Implement incidental matters ensure that
the identity of illegal foreigner who are arrested, detained or convicted.
Supervise the application of ID smart cards, BMD Registration of Birth,
Marriages and Deaths, Late Registration, Rectification and Amendment of
particulars and issuing of Travel and Citizenship documents. Ensure effective
and efficient management of human, physical and financial resources within
the Unit.

ENQUIRIES : Free State: Ms V Molefe Tel No: (051) 430 0378
Gauteng: Mr P Mlangeni Tel No: (011) 242 9039 / 066 478 4043
KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003
Limpopo: Mr J Kgole Tel No: (015) 287 2802
Mpumalanga: Ms N Dlangisa Tel No: (013) 752 2504

APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za or sent to the correct
address specified as follows:
Free State: Physical Address: 41 Charlotte Maxeke Street, Bloemfontein,
9301.
Gauteng: Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De
Korte Street.
KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209.
Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699.
Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200.