National Bargaining Council for the Road Freight and Logistics Industry (NBCRFLI)- Office Administrator
OFFICE ADMINISTRATOR: (RUSTENBURG OFFICE)
Job Purpose: (Key Responsibilities)
Perform the full spectrum of an administrative function for a regional office and is also
responsible to ensure that the resources allocated to the branch are utilised efficiently
and responsibly.
Job Description/ Objectives:
Maintain and compile a monthly report on operational registers in terms of new
registrations, petty cash management, collects, verifies, and submit cease to
operate information, cases opened, walk-ins, telephone, fund administration
queries, pay outs queries, customer satisfaction surveys and report on this to
the Agent.
Stakeholder relations in relation to all employer interactions related to
contributions, benefit payments, detail updates and enquiries.
Efficient Administration of the operating resources and cost-effective
utilisation of all physical and operating resources allocated to the branch.
Manage the office petty cash including monthly reconciliations and balancing.
Rendering administrative assistance and support to agents for the full process
form opening of enforcement files to arbitration and loading of details on the
Case Management System
Direct all Provident Fund related queries to the query box
Membership verifications for wellness fund as well as attending to general
health plan queries and facilitate health plan cards
Handle all walk in and phone queries for the regional office
Be the stand in resource for agents when they are on leave and refer complex
matters to the senior agent if unsure
Stand in for the Cleaner when not at the office
Open and Close the office on a daily basis
Job Requirements and Knowledge:
An incumbent in this position will be responsible for full spectrum of an
administrative function for a regional office and is also responsible to ensure that
the resources allocated to the branch are utilised efficiently and responsibly.
Must be fluent and be able to communicate in both English and African Languages
A Knowledge of the Labour Relations Act would be advantageous
Must have Good Administrative Skills
Computer literacy
Mathematical literacy
Good Communication Skills
Must have cash handling ability and accuracy
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Ability to deal with i.e. Client Service Orientation
Willingness to carry out Ad-hoc functions as assigned by the Agents
Related Skills:
Interpersonal skills
Time management skills.
Integrity and Honesty
Ability to work under pressure
Organising skills.
Self-motivated and motivator
Assertive
Good communication and fluent conversant in English and other African
Languages
Patience and good listener
Reliable and willingness to learn
Ability to set priorities.
Qualifications & Experience:
Matric qualification with Mathematic literacy and working experience in the related
environment will be advantageous.
REMUNERATION GRADE: B4
It is the Council’s intention to promote equity through the filling of all numeric targets
as contained in the EE Plan, first preference will be given to Indian male/ or White
male.
Applications: All applications accompanied by comprehensive word format CV’s
must be forwarded to the NBCRFLI Human Resources department via email address
specifying the position and area which you are applying for.
Applications should be sent to recruitment-ms@nbcrfi.co.za before the closing date.
Closing date: 03 October 2025
An application in itself does not entitle the applicant to an interview. Should
you not hear from us 30 days after the closing date, please consider your
application unsuccessful.
PROTECTION OF PERSONAL INFORMATION ACT.
Personal information collected and processed for purposes of recruitment will be
protected from unauthorised access and improper use or disclosure.
DECLARATION AND INFORMED CONSENT.
By submitting your application for the advertised role, you give Council permission to
process your personal information and you acknowledge that you understand the
purpose for which it is required and for which it will be used. Furthermore, you declare
that all personal information supplied to the Council for the purposes of recruitment is
accurate, up to date, not misleading and that it is complete in all respects.
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