DEPARTMENT OF EMPLOYMENT AND LABOUR: UI CLIENT SERVICE OFFICER (X28 POSTS)

DEPARTMENT OF EMPLOYMENT AND LABOUR

It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.

CLOSING DATE : 06 September 2024 at 16:00 (walk-in) and 00:00 midnight (online)
NOTE : All attachments for online application must including Z83 and CV only be in
PDF and in one (1) attachment, indicate the correct job title and the reference
number of the post on the subject line of your email. Use the correct email
address associated with the post. Failure to do so, your application will be
disqualified. Applications quoting the relevant reference number must be
submitted on the new form Z83, obtainable from any Public Service
Department or on the internet at www.gov.za/documents. Received
applications using the incorrect application for employment (old Z83) will not
be considered. Each post(s) advert must be accompanied by its own
application form for employment and must be fully completed, initialled and
signed by the applicant as instructed below. Failure to fully complete, initial and
sign the Z83 form will lead to disqualification of the application during the
selection process. All fields of Section A, B, C and D of the Z83 must be
completed in full. Section E, F, G (Due to the limited space on the Z83 it is
acceptable for applicants to indicate refer to CV or see attached. The questions
related to conditions that prevent re-appointment under Part F must be
answered.

Only an updated comprehensive CV (with detailed previous
experience if any) and a completed and signed new Z83 application form is
required. Only shortlisted candidates will be required to submit certified copies
of qualifications and other related documents on or before the day of the
interview following the communication from Human Resources and such
qualification(s) and other related document(s) will be in line with the
requirements of the advert. Foreign qualification must be accompanied by an
evaluation report issued by the South African Qualification Authority (SAQA)
(only when shortlisted). Applicants who do not comply with the abovementioned instruction/ requirements, as well as applications received late will
not be considered. Failure to submit all the requested documents will result in
the application not being considered.

Correspondence will be limited to shortlisted candidates only. If you have not been contacted within eight (8) weeks
after the closing date of this advertisement, please accept that your application
was unsuccessful. Suitable candidates will be subjected to a personnel
suitability check (criminal record, citizenship, credit record checks, qualification
verification and employment verification). The Department reserves the right
not to make any appointment(s) to the below advertised post(s). The
requirements for application of Senior Management Services (SMS) include
the successful completion of a SMS Pre-entry programme (Nyukela) as
endorsed by the National School Government (NSG). Prior to appointment, a
candidate (s) should therefore have proof that they have registered for the PreEntry Certificate and have completed the course. The cost for Nyukela is at the
applicants own expense. The course is available at the NSG under the name
Certificate for entry into SMS and the full details can be obtained by following
the below link:https://www.thensg.gov.za/training-course/sms-preentryprogramme/.

All shortlisted candidates for SMS posts will be subjected to
a technical competency exercise that intends to test relevant technical
elements of the job, the logistics of which be communicated by the Department.
Following the interview and technical exercise, the selection panel will
recommend candidates to attend generic managerial competencies using the
mandated DPSA SMS competency assessment tools. The successful
candidate will be expected to sign a performance agreement. The Department
is an equal opportunity affirmative action employer. The Employment Equity
Plan of the Department shall inform the employment decision. It is the
Department’s intention to promote equity (race, gender and disability) through
the filling of this post(s)

MANAGEMENT ECHELON

POST 30/51 : UI CLIENT SERVICE OFFICER (X19 POSTS)
SALARY : R255 450 per annum
CENTRE : Ficksburg Labour Centre Ref No: HR 4/4/8/899 (X3 Posts)
Harrismith Labour Centre Ref No: HR 4/4/8/900 (X2 Posts)
Kroonstad Labour Centre Ref No: HR 4/4/8/901(X1 Post)
Petrusburg Labour Centre Ref No: HR 4/4/8/902 (X5 Posts)
Phuthaditjhaba Labour Centre Ref No: HR 4/4/8/903 (X1 Post)
Zastron Labour Centre Ref No: HR 4/4/8/904 (X4 Posts)
Sasolburg Labour Centre Ref No: HR 4/4/8/905 (X3 Posts)

REQUIREMENTS : Grade 12; no experience required. Knowledge: Unemployment Insurance Act
and Regulations, Unemployment Insurance Contributions Act, Public Financial
Management Act (PFMA), Protection of Personal Information Act (POPIA),
Treasury Regulations, Batho Pele Principles, Department of Labour and UIF
Policies and Procedures, UIF’s Vision, Mission and Values, Customer Care
Principles, Departmental Policies, Procedures and Guidelines. Skills:
Interviewing, Communication (verbal and written), Listening, Computer
Literacy, Listening, Interpretation (ability to interpret UI Act and Contribution
Act), Conflict Management, Time Management, Customer Relations,
Analytical, Interpersonal, Telephone etiquette, On job training (operations
system).

DUTIES : Provide screening services, Process applications for UIF benefits, Register
payment continuation forms, Provide administrative functions.

ENQUIRIES : Ms M Mabuda-Raudzingana Tel No: (051) 505 6276 Ficksburg
Ms T Mvelase Tel No: (058) 623 2977 Harrismith
Mr S Malope Tel No: (056) 215 1812 Kroonstad
Mr D Namane Tel No: (053) 574 0932 Petrusburg
Mr A Kutuka Tel No: (058) 7130 373 Phuthaditjhaba
Mr C Van Niekerk Tel No: (051) 673 1471 Zastron
Ms M Lelope Tel No: (016) 970 3200 Sasolburg

APPLICATIONS : Chief Director: Provincial Operations: Private Bag X 522, Bloemfontein, 9300
Or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein.
Email: jobs-fs1@labour.gov.za
FOR ATTENTION : Sub-directorate: Human Resources Operations, Free State

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POST 30/52 : UI CLAIMS OFFICER (X9 POSTS)
SALARY : R255 450 per annum
CENTRE : Labour Centre: Kempton Park Ref No: HR 4/4/4/08/01 (X1 Post)
Labour Centre: Mamelodi Ref No: HR 4/4/4/08/02 (X1 Post)
Labour Centre: Boksburg Ref No: HR 4/4/4/08/03 (X1 Post)
Provincial Office Gauteng Ref No: HR 4/4/4/08/04 (X1 Post)
Labour Centre: Durban Ref No: HR4/4/5/05(X1 Post)
Labour Centre: Klerksdorp Ref No. HR4/4/08/09 (X1 Post)
Labour Centre: Mafikeng Ref No. HR4/4/08/10 (X1 Post)
Provincial Office: Mmabatho Ref No. HR4/4/08/11 (X1 Post)
Provincial Office: Mpumalanga -stationed at Standerton Labour Centre Ref No:
HR 4/4/7/13 (X1 Post)

REQUIREMENTS : National Senior Certificate (Grade 12)/ Matriculation. 0 to 6 months’
experience. Knowledge: Unemployment Insurance Act, Unemployment
Insurance Contributions Act, Public Service Regulation, Public Service Act,
Batho Pele principles, Departmental policies and procedures, Customer care.
Skills: Communication (verbal & written), Listening, Computer literacy,
Customer Relations, Decision making.

DUTIES : Receive and assess all the UI Claims on the relevant system in line with the
Standard Operating Procedure (SOP). Register all employers and verify the
declarations of employees as per the relevant prescripts. Execute all payment
of approved claims as per the set time frames. Attend to enquiries relating to
all the processed claims or any other matter relating to the processing of
claims. Perform Administrative duties in the section.

ENQUIRIES : Mr PP Godongwana Tel No: (011) 853 5059
Mr SA Mchunu Tel No: (031) 331 1500
Mr I Ledwaba Tel No: (017) 712 1351
Mr MO Maluleke Tel No: (018) 387 8100

APPLICATIONS : Chief Director: Provincial Operations: PO Box 4560, Johannesburg, 2001 Hand
delivered at 77 De Korte Street, Braamfontein Email: JobsGP2@labour.gov.za. For Attention: Sub-directorate: Human Resource Management, Provincial Office: Gauteng

Deputy Director: Durban Labour Centre, Beneficiary Services, PO Box 10074,
Durban 4001 Or hand deliver at Govt Buildings, Masonic Grove, Durban, 4001
or E-mail to Jobs-KZN2@labour.gov.za. For Attention: Sub-directorate: Human
Resources Operations, KwaZulu-Natal

Deputy Director: Labour Centre Operations, Private Bag X2001 Standerton
2430 or hand deliver at: 14C Vry Street Standerton 2430. JobsMP@labour.gov.za

Chief Director: Provincial Operations: Private Bag X2040, Mmabatho, 2735 or
hand deliver at: Provident House, University Drive, Mmabatho. or Email: JobsNW8@labour.gov.za