CIDB VACANCIES
CIDB
HR Admin Officer
Centurion
Job Ref #: HRA06
Industry: Admin/Office Support
Job Type: Permanent
Salary: Market Related
Description:
HR Administration: Create and update relevant Human Resources forms and templates · Maintain Human Resources documents and related correspondences · Administer annual salary adjustments and performance bonuses ·Administration of all remuneration matters and communication with payroll · Prepare letters for all related matters ·.Verify all payroll submissions e.g. overtime, subsistence allowances, travel claims etc.
Performance management coordination and administration: Liaise with Programme Assistants to coordinate performance contracting and reviews of all employees and the submission thereof to HR · Maintain performance management records i.e., performance contracts, reviews sheets, POEs and performance scores for reporting purposes.· Assist and guide employees on performance contracting as and when required · Ensure accuracy of PM documents, follow-up on submission to the HR department · Consolidate performance information and report · Contribute to the review performance management policy, process and measures · Coordinate and administer implementation of performance management policies and processes · Administration of all performance management related matters.
Employment Equity coordination and administration: Serve as the secretariat and admin support to the EE Committee and ensure accurate record keeping · Collect employee demographic information annually · Ensure submission to the department of labour within the set timelines · Keep track of engagements and staff movements in accordance with EEA and cidb’s EE plan and strategy for workplace profile statistics purposes · Preparation of EE reports in EEA formats · Tracking employee development for EE purposes and workplace profile statistics · Ensuring reconciliation of data with various systems for accuracy · EE Reporting.
Reporting and General Administration: Provide input into monthly and quarterly reports · Ensure that all HR records and personal files are filed and complete for audit purposes · Load procurement documents on FinOps for the HR department · Maintain employee information on the system and ensure data quality · Provide comprehensive administrative support to the department · Responsible for all administration regarding recognition schemes and other benefits · Handling of HR audit queries · Keep and inventory register of achieved files with contracted external service provider.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Relevant National Diploma in Human Resources/ Social Sciences NQF Level 6.
Closing Date: 14 May 2024.
Call Center Agent
Centurion
Job Ref #: cidb CCA012
Industry: Admin/Office Support
Job Type: Permanent
Salary: Market Related
Description:
Call Centre Coordination: To answer calls within an effective time period.
- Coordinating the daily running of the call centre.
- Ensuring that all relevant communications, records and data are updated and recorded.
- Daily, weekly and monthly targets of calls are met.
Query Handling
- Refer escalated calls and emails from customers, e.g. queries, incidents, complaints and requests for information from operators, occurrences, safety or security threats to the Call Centre Overseer. ·
- Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner. ·
- Provide support to Call Centre Overseer with the resolution of errors or discrepancies and complex customer problems. ·
- Promote goodwill and a positive image of the company.
- Positive Customer Feedback.
- Acceptable query resolution targets and turnaround times.
Equipment Maintenance:
- Exercise due care of call centre equipment.
- Report damages, loss, and theft of equipment.
Requirements:
National Diploma or NQF Level 6 equivalent and minimum 2 years in a customer service environment.
Knowledge of cidb Act and Regulation as well as experience in the call centre will be an added advantage.
Closing Date: 14 May 2024.
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