Trainee Call Centre Agent: Old Mutual

Trainee Call Centre Agent (Fixed Term Contract_X6 Months)

Locations: Pinelands

Your time is now to be your exceptional best at Old Mutual!

Deals with client queries via telephone in adherence with Call Centre standards under supervision.
Escalate complex queries to more senior agents.
Takes inbound calls and shares relevant information with assistance and on the job coaching.
Finalises calls at point of contact where possible.
Learner to Moderate level of technical knowledge.
Limited multi skilling across product and process relevant to the business area.

Requirements:

Matric (Compulsory)
Proof of registration, need to be currently studying (Compulsory)
Flexible to work during the following hours: 16h00 – 19h30; 15h30 – 19h00 and Saturdays 8h00 – 13h00.
Able to work from work (Head office is in Pinelands)

Skills

Education

Matriculation Certificate (Matric) (Required)

Closing Date

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

Apply now