Community Schemes Ombud Service: Customer Service Agent (x4)
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June
2011 and provides for the establishment of the Community Schemes Ombud Service
(“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in
terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
CUSTOMER SERVICE AGENTS X4
(Ref. CSOS/CSA/HD/05/23)
- This position reports to the Customer Service Supervisor and offers a total cost to company
package of R387 110.00 per annum.
Requirements - Matric + Call Centre Certificate or Equivalent
- 1 year of working experience in Contact Centre or Administration support role.
- 2 Year Diploma in Call Centre will be an added advantage.
- Legal Qualification will be an added advantage.
- Advance knowledge of customer service
- Knowledge of good governance.
- General knowledge of the broader political, economic, and social environment.
- Advanced MS Office (Word, Excel, and PowerPoint).
Key Performance Areas - Provide customer service and support the optimization of the section.
- Record all telephone calls/walk-ins from members of the public and community schemes.
- Develop and maintain relationships with customer.
Enquiries: HR Department, tel. (010) 593-0533/ (087) 288 9690
Background checks on the preferred candidates will be conducted prior to an
appointment.
Applications, including a covering letter and accompanied by a CV and certified copies
of qualifications, must be addressed to the Executive Corporate Affairs, Mr. Lesiba
Seshoka and e-mailed to: recruitment1@csos.org.za
CLOSING DATE: 15 May 2023.
Applicants who do not receive any response within 4 weeks of the closing date must
regard their applications as unsuccessful.
People with disabilities are encouraged to apply.
People with disabilities are encouraged to apply.
Privacy Statement:
We comply with the provisions of Protection of Personal Information Act; Act No. 4 of
- We will use your personal information provided to us for the purpose of
recruitment only and more specifically for the purpose of the position/vacancy you
have applied for.
In the event your application was unsuccessful for a specific position, the CSOS will
retain your personal information for internal audit purposes as required by the CSOS
policies.
All the information requested now or during the process is required for recruitment
purposes. Failure to provide requested information may render your application null
and void. The CSOS will safeguard the security and confidentiality of all information
you share with us. All personal information will be treated as confidential and will not
be disclosed to third parties, except in situations where:
(i) We are legally compelled to do so; or
(ii) Disclosure is necessary for recruitment purposes; or
(iii) You have not objected thereto.
By uploading any additional and supporting documentation, you consent to the CSOS
using the information contained therein to fulfil the requirements of the recruitment
process.
Community Schemes Ombud Service: Customer Service Agent (x4)
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