Call Centre Agent – Learnership
Homechoice
2022-07-09 Southern Suburbs (Cape)
Job Ref #: HCH-2142
Industry: Telecommunications
Job Type: Contract
Positions Available: 40
HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.
Job Description
Here’s what you can expect to be doing in the role:
- Obtain a Call Centre qualification over 12 months of your learnership program
- All your training will be scheduled during the 12 months of your learnership program
- Continuous feedback and coaching to set you up for success
- Progressively working towards achieving sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Provide an exceptional customer experience
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
Job Requirements
- Matric/Grade 12 (Inclusive of Mathematics or Mathematics Literacy)
- 0 -2 years working experiences
- Clear criminal record
- Computer Literacy advantageous
A little about who you are:
- Effective communicator
- Tenacity
- Determined
- Have problem solving ability
- Self-Motivated
- Eagerness and willingness to learn and grow
- Good work ethic
Benefits
- Earn a monthly stipend
- Obtain a Call Centre qualification
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
Documents Required
- Updated CV
- Certified copy of ID (not older than 3-months)
- Certified Matric Certificate (not older than 3-months)
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