INBOUND AGENT (X3 POSTS)
POST 15/50 : INBOUND AGENT REF NO: HR 5/1/2/3/53 (X3 POSTS)
SALARY : R211 713 per annum
CENTRE : Compensation Fund, Pretoria
REQUIREMENTS : Grade 12 certificate. No Experience required Core Knowledge: Compensation
Fund mandate. Contact Centre vision and objectives. Contact Centre
performance requirements. Customer care (Batho Pele Principles). Telephone
Etiquette. Legislative requirements: COIDA Act. Public Service Regulations.
PFMA and Treasury Regulations. Skills: Data Capturing. Computer literacy.
Listening skills. Communication Skills. Interpersonal skills. Customer focused.
Teamwork and collaboration. Self and time management. Attention to detail.
Analytical thinking. Honesty, integrity and work ethic. Adaptation to change
(resilience). Self-motivated. Accuracy.
DUTIES : Receive and process incoming calls. Conduct basic back office functions.
Perform continuous process improvements.
ENQUIRIES : Mashilo Mangena Tel No: 012 319 9140
APPLICATIONS : Direct your applications to: Jobs-CF17@labour.gov.za
NOTE : Coloureds, Indians Whites and Persons with disabilities are encouraged to
apply.
DEPARTMENT OF EMPLOYMENT AND LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this
post with a candidate whose transfer / promotion / appointment will promote representivity in line with
the numeric targets as contained in our Employment Equity plan.
CLOSING DATE : 16 May 2022 at 16:00
NOTE : Applications quoting the relevant reference number must be submitted on the
new form Z83, obtainable from any Public Service Department or on the
internet at www.gov.za/documents. Received applications using the incorrect
application for employment (old Z83) will not be considered. Each application
for employment form must be fully completed, duly signed and initialled by the
applicant. Failure to sign this form may lead to disqualification of the
application during the selection process. A recently updated comprehensive
CV as well as copies of all qualification academic transcripts including Senior
Certificate, ID-document and a Driver’s license where applicable should
accompany a fully completed, initialled and signed new form Z83.
Applicants
must submit copies of qualifications, ID document and other relevant
documents as indicated. Such copies need not be certified when applying for
a post. The communication from the HR of the Department regarding the
requirements of the certified documents will be limited to shortlisted
candidates. Therefore, only shortlisted candidates for the post will be required
to submit certified documents on or before the day of the interview following
the communication from HR. Non-RSA Citizens/Permanent Resident Permit
Holders must attach a copy of their Permanent Residence Permits to their
applications. Should you be in possession of a foreign qualification, it must be
accompanied by an evaluation certificate from the South African Qualification
Authority (SAQA). Applicants who do not comply with the above-mentioned
requirements, as well as applications received late, will not be considered.
The
Department does not accept applications via fax. Failure to submit all the
requested documents will result in the application not being considered.
Correspondence will be limited to short-listed candidates only. If you have not
been contacted within eight (8) weeks after the closing date of this
advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to a personnel suitability check (criminal record,
citizenship, credit record checks, qualification verification and employment
verification).
The Department reserves the right not to make any
appointment(s) to the above post. A pre-entry certificate obtained from
National School of Government (NSG) is required for all SMS applicants. The
course is available at the NSG under the name Certificate for entry into SMS
and the full details can be obtained by following the below
link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/. All
shortlisted candidates for SMS posts will be subjected to a technical
competency exercise that intends to test relevant technical elements of the
job, the logistics of which be communicated by the Department. Following the
interview and technical exercise, the selection panel will recommend
candidates to attend generic managerial competencies using the mandated
DPSA SMS competency assessment tools.
The successful candidate will be
expected to sign an Internship performance agreement. The Department is an
equal opportunity affirmative action employer. The Employment Equity Plan of
the Department shall inform the employment decision. It is the Department’s
intention to promote equity (race, gender and disability) through the filling of
this post(s). NB: Indicate the correct job title and the reference number of the
post on the subject line of your email. Use the correct email address
associated with the post. Failure to do so, your application will be disqualified
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