RECEPTIONIST
RECEPTIONIST/SWITCHBOARD OPERATOR – REF: RSO- JW360/2022
REMUNERATION: R173 035.44 BASIC SALARY PER ANNUM
PURPOSE
To promote and ensure efficient and effective communication between staff, public and stakeholders.
KEY RESPONSIBILITIES
Attend to incoming calls, and re-direct the calls to the relevant personnel on a daily basis. Answer and transfer calls to relevant extension, daily. Handle a constant flow of irate customers. Report faulty lines. Make outgoing calls on behalf of staff. Welcome walk-in customers daily, establish the cause of the problem and refer them to the relevant managers. Audit complaints on SAP, daily. Sign for received deliveries and forward to the relevant staff. Monitor incoming fax. Take monthly readings for the fax and copy machine and send them to the service provider. Monitor the use / abuse of copier and fax.
JOB REQUIREMENTS
Essential qualifications and experience:
•Grade 12 (NQF 4)
•1 year experience in an office environment.
•Switchboard and reception skills.
•Customer relations skills.
•Good command of written and spoken English.
Please forward your CV and qualifications to: Email: jw.internalaudit@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence
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