Fidelity Services Group – Clerk

Clerk – Umsuka

Fidelity Services Group

Midrand, Gauteng

Permanent

Closing Date 25 February 2022 

Job Details

Division

Fidelity Services Group – Helderkruin

Minimum experience

Entry Level

Company primary industry

Security and Investigations

Job functional area

Finance

Job Description

The above position is vacant at Umsuka Wemali Finance (Midrand), reporting to the Compliance & Performance Manager.

 The overall purpose of this position is to perform customer service to the Umsuka In Bound Contact Centre

 Minimum Requirements:

• Minimum Matric Certificate
• At least 1 years’ experience and full knowledge of loan sales and processing
• Experience in client services is essential
• Proficiency in MS Word and especially MS Excel is essential
• Problem-solving
• Reliable and trustworthy
• Must be a team player and adapt to change easily
• Strong administration and organizational skills
• Numeric accuracy and ability to work methodically.
• Computer literacy is essential

 Key Performance Areas: (not totally inclusive):

• Resolving customer queries.
• Respond to incoming calls from the customers, answer questions and inquiries.
• Answer inbound calls in a timely and friendly manner.
• Evaluate problems and complaints of the callers and provide proper solutions to them.
• Respond to the of customers and provide personalized service.
• Provide information on the company’s products or services and generate interest in the offer.

Other personality attributes:

• Must be pro-active and innovative
• Ability to work under pressure and meet strict deadlines
• Ability to work without supervision
• Strong interpersonal and communication skills
• Strong administration skills
• Ability to liaise professionally with clients and personnel at all levels

Core Competencies:

• Teamwork
• Customer focus.
• Communication skills
• Self-development

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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