State Information Technology Agency – LAN and Desktop Support Technician (x32)



JOB TITLE : LAN and Desktop Support Technician X 32
SALARY : R 217 229 – R 362 048
REPORT TO : Specialist: LAN & Desktop support
DIVISION : Prov KZN: End User Computing
DEPT : End User Computing
LOCATION : SITA KZN and surrounding
POSITION STATUS : Fixed term Contract – 12 months (Internal/external)

Purpose of the job
To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure ensuring that the client’s
requirements are always met and their expectations exceeded.

Key Responsibility Areas
Provide first and second level LAN & desktop support; Install and configure new IT equipment; Implementation, customisation and maintenance
of the remote software deployment; Provide support to the enterprises local IT and software resources; and Provide LAN & desktop advisory
services to clients.

Qualifications and Experience

Minimum: Matric and relevant NQF Level 5 plus A+ or N+.
Experience: 2-3 years relevant experience with emphasis on LAN & Desktop support or call monitoring and management.
Technical Competencies Description

Knowledge of: Computer/Printer Audits, General trouble shooting; Desktop operating systems and Microsoft application ICT Business Environment
and Landscape; Network cabling and telephony system used within the business; Business aspects of the application(s), and of technical aspects
of the application system(s) and the hardware and software environment in which they run; Computer and network principles; LAN principles and
topology; Internet protocols, services and Standards; Implementing LAN and Desktop Software; Quality of Service; Understanding of: Office
applications; LAN Principles; Cabling Principles; Technical: A+; N+; Proficiency in routing and switching technologies; ITIL; Software configuration

Skills: Proficiency in routing and switching technologies; ITIL; Voice over IP; Quality of Service; Microsoft Excel, Word, Power point; Good
Interpersonal skills (liaise with all levels of staff, suppliers and management on a daily basis); Problem solving and good time management skills;
Team player and taking ownership of problems; Customer service orientated; Attention to detail; Configuring Windows Devices (70-697);
Demonstrates good oral and written communication skills; Ability to work under pressure; Ability to resolve application problems quickly and

Other Special Requirements
How to apply
Internal candidates must apply using this email address:
External Candidates must apply using email address;

Closing Date: 08 January 2021

SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short
listed candidates only. Preference will be given to members of designated groups.

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are
applying for.
• It is the applicants responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). • Only candidates who meet the requirements should apply. • SITA reserves a right not to make an appointment. • Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants documents (Qualifications), and reference checking. • Correspondence will be entered to with shortlisted candidates only. • CVs from Recruitment Agencies will not be considered.
• CV’s sent to incorrect email address will not be considered

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