Road Accident Fund – Manager Post Claim Settlement


The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads

The Organisation requires the services of qualified individuals for the following position, the position will be based in the Durban Regional Office.




LOCATION: DurbanCLOSING DATE & TIME: 12/8/2020 11:55 PM

Purpose of the Job: To manage the operations of the Post Claims Settlement in the following Units: Patient Outreach, Case management and Undertakings.

Key Performance Areas

Provide sound Management Practices

  • Develop the business plans for the Post Claims Settlement Unit aligned with the RAF strategic plan of the RAF
  • Manage the activities of the Post Claims Settlement Unit Team Leaders
  • Mobilize employees within the Post Claims Settlement Unit to actively practice the RAF Mission, Vision, Values and strategic objectives
  • Provide technical assistance to employees within the Post Claims Settlement Unit
  • Directly supervises team leaders within the Post Claims Settlement Unit 
    Ensure proper management of financial resources
  • Prepare the annual budget for the Post Claims Settlement Unit
  • Ensure that employees adhere to the PFMA
  • Effective management of the Post Claims Settlement Unit cash flow
  • Monitor the department expenditure 

    Report on performance of the Unit
  • Prepare and submit monthly progress reports to senior management
  • Ensure effective and efficient recording of daily activities of the Post Claims Settlement Unit
  • Compile monthly performance reports of the Post Claims Settlement Unit
  • Ensure timely compilation of financial reports

    Establish and maintain good working relationships with stakeholders
  • Facilitate communication with all levels of stakeholder contact
  • Ensure that RAF values are adhered to in all the dealings with stakeholders
  • Ensure adequate representation of the fund in relevant external activities and events

     Effective and efficient human resource management
  • Ensure proper planning and allocation of consistent workload within the Post Claims Settlement Unit
  • Monitor performance of teams against planned activities
  • Identify and ensure sufficient training and development of employees within the Post Claims Settlement Unit
  • Facilitate weekly team leads meetings and monthly departmental meetings to ensure maintenance of the crucial interface between management and staff
  • Ensure that good employee relations are maintained
  • Provide ongoing support and coaching for employees
  • Ensure that all employees have entered /signed performance contract/agreement within the Post Claims Settlement Unit
  • Conduct periodic employee performance review and assessment 

    Qualifications and Experience
  • NQF Level 7 (Bachelor’s degree or Advanced Diploma) in medical related qualification to   
  • discipline
  • NQF 8 (Post graduate Diploma/Honours Degree/ Professional Qualification Degree) advantageous
  • 6-8 working experience in a claims environment of which 2 years must have been at a manager/supervisory level
  • Experience in medical tariff administration, adjudication of medical expenses – medical-aid/social insurance sector and health risk management systems.

Technical and behavioral competencies required

  • Strategic capability and leadership
  • Results orientation
  • Business and financial acumen
  • Brand and stakeholder orientation
  • Organisational resilience
  • Communication
  • Team Resilience
  • Network and alliances
  • Talent management
  • Change management
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Ability to interpret and apply rules correctly (Eg. NRPL and UPFS tariffs)
  • Thorough knowledge of a Claims Operating System
  • Ability to meet deadlines under pressure
  • High attention to detail and analytical skills
  • Proactive
  • Team Player
  • Flexibility and adaptability
  • Resource management
  • Basic financial management
  • Results/performance driven
  • Attention to detail
  • Assertiveness
  • Accuracy
  • Organisational & Administrative skills
  • Listening skills
  • Planning & Organising
  • Decision making
  • Time management
  • Negotiation skills
  • Claims Management system
  • Medical tariffs
  • Treatment plans
  • Diagnosis codes and treatment codes
  • Oral persuasiveness
  • Stress management
  • Professionalism
  • Self-management


Total cost to company of the minimum remuneration package applicable to this position is

R766 887.00 per annumand will be negotiable commensurate with experience.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”

Closing date: 08 December 2020

Applications can be forwarded for attention of the recruitment officer at Durban; e-mail address is

Kindly note no hand delivered applications will be accepted due to COVID19.


  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short CV with a maxim of 5 pages
  4. Please indicate your current salary and salary expectations if considered for the position.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are under represented in terms of our Employment Equity Plan


  • Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

     Security vetting shall be conducted on all prospective employees

     It is the applicants’ responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

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