Momentum Disability Claims Administrator

Disability Claims Administrator

Momentum

Details
Closing Date: 2024/02/20
Reference Number: MMH220829-2
Position Type Permanent

Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time

Location – Country South Africa
Location – Province Western Cape
Location – Town / City Bellville

Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people,communities and businesses. Visit us at www.momentummetropolitan.co.za

Role Purpose
Provide efficient and effective administration support to ensure the smooth running of a functional area.

Requirements
Grade 12 (NQF Level 4)
Intermediate Excel
1 – 2 years relevant experience
Experience in disability claims process
Understanding of the Group Insurance Industry advantagous

Duties & Responsibilities
Receive and manage all calls from internal and external clients.
Provide first time call resolution to resolve all queries timeously and effectively.
Dealing with clients in a competent, efficient and professional manner in accordance with the quality standards.

Perform an efficient and accurate administrative function.
Ensure accurate completion of documentation as per departmental guidelines in order to meet client needs.
Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively.

Compliance with workplace policies and procedures.
Identify risks to the company and escalate accordingly.
Monitors applications to ensure risks could not potentially lead to financial loss to the company.
Engage with appropriate training interventions to promote own professional development.
Maintain effective client relationships to ensure successful service delivery and support.
Monitor customer delivery constraints and escalate exceptions to management.
Maintain positive and productive relationships with key clients.
Scanning and Indexing.

Update workflow system and upload documents with personal member information.
Build and maintain relationships with clients and internal and external stakeholders.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives.

Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Identify opportunities to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies
Planning and Organisation Skills
Accountability
Adaptability
Results Orientation
Attention to Detail
Customer Orientation
Business Administration Skills
Business Writing Skills
Communicating with Impact

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