CUSTOMER SERVICE REPRESENTATIVE – REF: CSR/JW345/2020 – REMUNERATION: R19 946 – R24 031 – R28 115 (Basic salary per month)

Posted by| Jan 14, 2020

• Anywhere
• Posted 6 days ago

PURPOSE

To ensure that all administrative duties pertaining to service accounts are timely, correctly and efficiently dealt with.

KEY RESPONSIBILITIES

Strive for optimal customer satisfaction i.e. maintaining good public relations with customers in the face of sometimes adverse working conditions. Ensure that the company and divisional revenue strategy is achieved for an example ensure efficient time management to accommodate seasonal increases in workload such as queries relating to high water consumptions during summer. Effectively apply operational controls like ensuring that the relevant complete supporting documentation is filled and readily available to substantiate any claim regarding amounts charged to customer accounts. Comply with all relevant regulations and legislation i.e. good working knowledge of the By-laws, schedules of tariffs, ordinances and acts of parliament must be maintained so that an informed decision can be reached as to whether such legislation has been applied correctly. Effectively implement the divisional training and development plan.

JOB REQUIREMENTS

Essential qualifications and experience:

Grade 12 (NQF 4)3 years relevant experience in Customer Management environment in the following fields: Account Management, Billing and Revenue environment, Customer Liaison and Credit control, Refunds and Meter Reading Maintenance, Data updates and Service adjustments.Computer Literacy (MS Office)

Please forward your CV and qualifications to: Email jw.investmentdelivery@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence

Closing Date  :  23 January 2020 

In terms of the Departmental EE Targets at this occupational level, preference will be given to Indians, Coloureds and persons with disability.