Front of House/Marketing Assistant
Remuneration: Basic salary
Location: Johannesburg, Auckland Park, Melville
Education level: Diploma
Job level: Junior
Front of house and marketing assistant (reception) at Afda Johannesburg Campus. Applying candidates must be available to start from 2 December 2019.
This position reports to the recruitment officer.
Primary roles will include being responsible for front of house, answering incoming calls, directing calls to appropriate staff, delivery receipt and providing additional clerical support within the marketing department. The Receptionist is the first point of contact for the entire organisation, which requires a positive attitude and polished, professional appearance. This position will multi-task a variety of front office activities as well as assist with the execution of the marketing strategy of a particular campus or portfolio of courses in order to reach student number targets.
This includes the following Core Value Points (CVPs):
Assist with strategy execution via programme and campus promotion and maintaining a highly professional front of house presence and welcome to all stakeholders of the institution.
Assist with student recruitment by supporting the Recruitment Officer with material and/or confirming recruitment activity details and/or booking of consultations with prospective students and parents. Assist with executing recruitment events on campus and workshops via schools as needed.
Assist with admissions administration via data capture, processing of and communication with enquiries with individual follow up and feedback systems, in order to keep up with targets. This may include calling and follow up with prospective students as required.
Assist with advertising and branding by ensuring campus material is available at reception to walk-ins.
Assist with communication and relationships through contact bookings, taking messages and communicating clearly.
Role responsibilities and duties
As an extension and elaboration of the Core Value Points, the following duties are expected to be fulfilled:
Welcoming on-site guests and prospective students, determine the nature of the business and direct guests/prospective students to the appropriate employee.
Answering incoming telephone calls, determining the purpose of callers, and transferring calls to appropriate employee or department.
Taking and emailing messages when appropriate personnel are unavailable
Booking Boardroom/ venues for employees as relevant
Assist Administrative assistants with clerical duties to include copying, organising/maintaining files
Manage voicemails and ensure recording reflects office closings and working hours.
Answering questions about Afda and provide callers with address, directions and other information requested.
Receives, sorts and distributes mail to appropriate staff or communicates deliveries accordingly.
Support administrative and campus events requirements, as assigned by the Recruitment Officer.
Assist with other duties as assigned.
Executing continuous and quality calling (outgoing/follow-up) and speaking to (incoming) enquiries interested in Afda as per instruction and targets from Recruitment Officer
Assist with driving the student application process from enquiry to application, and the registration process from application to enrolment
Maintaining processes and preparing deliverable as instructed by recruitment Officer as per targets and/or deadlines
If/when engaging with prospective students and related stakeholders (eg. parents) including via face-to-face, email and calls. Confident, consistent and professional communication is required to contribute to the optimum conversion of students through the experience of marketing staff
If/when required, assisting prospective students with the application process, booking and coordinating of consultations/ contact time with prospective students and related stakeholders.
Provide relevant and accurate documentation and information to prospective students and parents
Assist with preparing prospective students and related stakeholders for enrolment
Assist with proactively promote Afda’s image
Assist to ensuring accurate and timeous data-capturing, filing, record keeping and management
Ensure to have an appropriate staff member present at a reception in your absence
Maintaining a professional appearance in dress, presentation and conduct in the workplace at all times
Accountabilities and authorities
Proactively welcome and assist guests coming to the campus
Assist with achieving short-term and long-term targets
Achieving calling targets allocated to you
Assist with communicating to the market as required to increase Open Day, Application Day and Holiday Workshop numbers year on year
Assist to store material and manage stock numbers. Alert the recruitment officer if additional stock may be required well in advance
Be alert to security issues with all who walk into campus, and inform the Recruitment Officer, Dean and Operations as required
Afda is the School for the Creative Economy offering outcomes-based degrees and certificates in film, television, performance, business innovation and technology and radio and podcasting. Afda’s alumni community continue to excel in the industry, and the student productions continuously win awards and are selected for international festivals.
Afda is registered as the South African School of Motion Picture Medium and Live Performance with the Department of Higher Education and Training as a private higher education institution under the Higher Education Act, 1997. Registration certificate no. 2001/HE07/012.
Qualifications and skills end experience i.e. capabilities
Preferable to have a relevant Diploma or Certificate qualification in a relatable field to front office/administration/marketing
Microsoft Office: Proficiency in Excel and PowerPoint
Excellent typing skills
Proven job diligence, dedication and attention to detail
Customer service experience is highly beneficial
Familiarity and working knowledge of general office machines (i.e. fax, copier, printers etc.) required
Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with stakeholders, prospective students, clients and other employees.
Good interpersonal skills
Contactable references required.
Posted on 13 Dec 07:42
Apply by email
National Recruitment Officer