Department of Labour – Assistant Director: Call Centre


It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post
with a candidate whose transfer / promotion / appointment will promote representivity in line with the
numeric targets as contained in our Employment Equity plan.

CLOSING DATE : 30 December 2020 at 16:00
NOTE : Applications quoting the relevant reference number must be submitted on form
Z83, obtainable from any Public Service Department or on the internet at The fully completed and signed form Z83 should be
accompanied by a recently updated, comprehensive CV as well as recently
certified copies of all qualification(s), academic transcripts including senior
certificate, ID-document and a Driver’s license where applicable. The certification
must be not older than six (6) months from the date of the advert. Non-RSA
Citizens/Permanent Resident Permit Holders must attach a copy of their
Permanent Residence Permits to their applications. Should you be in possession
of a foreign qualification, it must be accompanied by an evaluation certificate from
the South African Qualification Authority (SAQA). Applicants who do not comply
with the above-mentioned requirements, as well as applications received late, will
not be considered. The Department does not accept applications via fax or email.
Failure to submit all the requested documents will result in the application not being
considered. Correspondence will be limited to short-listed candidates only. If you
have not been contacted within eight (8) weeks after the closing date of this
advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to a personnel suitability check (criminal record,
citizenship, credit record checks, qualification verification and employment
verification). The Department reserves the right not to make any appointment(s) to
the above post. A pre-entry certificate obtained from National School of
Government (NSG) is required for all SMS applicants. The course is available at
the NSG under the name Certificate for entry into SMS and the full details can be
obtained by following the below link: All shortlisted candidates for SMS posts will be
subjected to a technical competency exercise that intends to test relevant technical
elements of the job, the logistics of which be communicated by the Department.
Following the interview and technical exercise, the selection panel will recommend
candidates to attend generic managerial competencies using the mandated DPSA
SMS competency assessment tools. The successful candidate will be expected to
sign an Internship performance agreement. The Department of Labour is an equal
opportunity affirmative action employer. The employment decision shall be
informed by the Employment Equity Plan of the Department. It is the Department’s
intention to promote equity (race, gender and disability) through the filling of this

SALARY : R376 596 per annum
CENTRE : Unemployment Insurance Fund Head Office

REQUIREMENTS : Three-year tertiary qualification in Contact Centre Management/Public
Management/ Business Administration/Management/Public
Administration/Financial Management. Four (4) years’ experience of which two (2)
years must be functional in Call Centre/ Operations Management environment and
two (2) years’ experience at a supervisory level. Knowledge: Public Financial
Management Act (PFMA). Public Service Regulations (PSR). Public Service Act
(PSA). Labour Relations Act (LRA). Employment Equity Act (EEA). Basic
Conditions of Employment Act (BCEA). Unemployment Insurance Act (UIA).
Unemployment Insurance Contributions Act (UICA). Skills: Communication skills.
People Management. Listening skills. Computer skills. Time Management.
Analytical skills. Numeracy. Interpersonal skills. Report writing skills. Planning and
Organising skills. Diversity Management.

DUTIES : Facilitate the handling of incoming calls and enquiries. Review call centre policies
and procedures and ensure implementation thereof. Coordinate helpdesk services.
Manage resources (Human, Finance, Equipment/Assets) in the section

ENQUIRIES : Mr JN Mthembu Tel No: (012) 337 1189
APPLICATIONS : Chief Director: Corporate Services: PO Box 1851, Pretoria, 0001 or Email:
FOR ATTENTION : Sub-directorate: Human Resource Management, UIF

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