Contact Centre Agent

Contact Centre Agent

Contact Centre Agent

Contact Centre Agent | Europcar | Bruma, Jhb (MOT210625-6) - Europcar SA
Closing Date2021/07/02
Reference NumberMOT210625-6
Job TitleContact Centre Agent | Europcar | Bruma, Jhb
Branch/DepartmentContact Centre
Job Type ClassificationPermanent
Location – Town / CityZulberg Crescent, Bruma
Location – Province/AreaGauteng
Location – CountrySouth Africa
Job DescriptionAre you a young and vibrant individual with strong customer service and telephonic sales skills looking for a great career building opportunity? Are you passionate about customers but yet seek a role with diversity? Then this position at Europcar Contact Centre in Bruma as a Contact Centre Agent would be the ideal stepping stone in your career.
Position OverviewTo identify the needs of the customers, match and exceed their needs and expectations with our service offering. Maintain business growth through professional interactions and effective service delivery to booking agents, customers and other stakeholders.
Specific Role Responsibilities• Process domestic and international car rental bookings. Processing quotations, amending, cancelling and monitoring reservations as required. • Emergency Roadside Assistance Arrangements and general information distribution. • Provide excellent customer service with effectively query resolution • After sales service • Record keeping • Liaise with internal departments • Other duties on request.
Qualifications and ExperienceMinimum Experience • 2 years Contact Centre / Customer Service Experience Minimum Qualification • NQF Level 4 (Grade 12 or equivalent) • Tertiary qualification – advantageous Minimum Requirements • Unendorsed valid Driver’s License • Own Transport • Computer literate; must be comfortable using a computer at a fast, accurate pace. • Bilingual or multilingual would be an advantage. ** IMPORTANT TO NOTE** • Shift work for 2 weekends a month (Saturday and Sunday) and on Public holidays • 24 Hour Contact Centre
Skills and Personal AttributesCompetencies • Good communication skills (verbal and written), particularly telephonic skills and email administration. • Excellent interpersonal skills, articulate and well-spoken. • Customer focus and the ability to demonstrate initiative. • Listening skills • Rapport-building skills • Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment. • Contact Centre operating skills, including ability to effectively do a needs analysis with customers. • Selling skills • Disciplined and compliant to rules and procedures • Adaptability: fast learner and shows positive response to change. • Attention to detail, accurate. • Persuasion • Able to display tolerance in challenging situations. • A team player that is effective in working with people of different cultures and backgrounds. Personal Attributes • Customer centric • Consistent, particularly in the application of skills, knowledge, attitude & talents • Target orientated • Patient • Team player – Driven for both individual and team goal achievements • Flexible and committed – over contact center peak periods, things can change minute by minute. • Observant • Resilient: must be able to work under constant measurement and pressure. • Positive • Integrity • Trustworthy, highly responsible, honesty and integrity in all business dealings. • Self-motivated • Self-confident


We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.


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